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      128. What sources do you use to gather information for a Fault isolation study?

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      129. How do you manage unclear Fault isolation requirements?

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      130. What are the Fault isolation use cases?

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      131. What are the requirements for audit information?

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      132. What is the scope of the Fault isolation effort?

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      133. Are customer(s) identified and segmented according to their different needs and requirements?

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      134. Is there a Fault isolation management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      135. Has a project plan, Gantt chart, or similar been developed/completed?

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      136. What would be the goal or target for a Fault isolation’s improvement team?

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      137. How do you gather requirements?

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      138. How are consistent Fault isolation definitions important?

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      139. What constraints exist that might impact the team?

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      140. What intelligence can you gather?

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      141. What are the core elements of the Fault isolation business case?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Fault isolation Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. How frequently do you track Fault isolation measures?

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      2. How do you measure variability?

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      3. What causes extra work or rework?

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      4. Do you have a flow diagram of what happens?

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      5. What are your key Fault isolation organizational performance measures, including key short and longer-term financial measures?

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      6. What do people want to verify?

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      7. How do you prevent mis-estimating cost?

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      8. How are costs allocated?

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      9. What is your Fault isolation quality cost segregation study?

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      10. How will effects be measured?

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      11. What details are required of the Fault isolation cost structure?

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      12. How do you aggregate measures across priorities?

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      13. What would it cost to replace your technology?

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      14. Are there measurements based on task performance?

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      15. What would be a real cause for concern?

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      16. Will Fault isolation have an impact on current business continuity, disaster recovery processes and/or infrastructure?

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      17. Who is involved in verifying compliance?

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      18. Why do the measurements/indicators matter?

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      19. What can be used to verify compliance?

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      20. What methods are feasible and acceptable to estimate the impact of reforms?

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      21. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Fault isolation services/products?

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      22. How do you measure efficient delivery of Fault isolation services?

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      23. Does a Fault isolation quantification method exist?

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      24. What is the Fault isolation business impact?

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      25. Are the measurements objective?

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      26. What are your operating costs?

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      27. What measurements are being captured?

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      28. What are the current costs of the Fault isolation process?

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      29. Are there competing Fault isolation priorities?

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      30. How do you verify your resources?

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      31. What does verifying compliance entail?

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      32. Are you aware of what could cause a problem?

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      33. What are the Fault isolation investment costs?

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      34. What evidence is there and what is measured?

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      35. How will you measure your Fault isolation effectiveness?

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      36. Do the benefits outweigh the costs?

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      37. Who pays the cost?

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      38. Do you have any cost Fault isolation limitation requirements?

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      39. How do you verify and develop ideas and innovations?

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      40. What is the cost of rework?

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