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should you gather?

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      69. What is the worst case scenario?

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      70. When is the estimated completion date?

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      71. Is there a critical path to deliver Healthcare quality results?

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      72. What are the rough order estimates on cost savings/opportunities that Healthcare quality brings?

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      73. Have specific policy objectives been defined?

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      74. How would you define the culture at your organization, how susceptible is it to Healthcare quality changes?

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      75. What sort of initial information to gather?

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      76. Are all requirements met?

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      77. Are roles and responsibilities formally defined?

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      78. What intelligence can you gather?

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      79. Have all of the relationships been defined properly?

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      80. Have all basic functions of Healthcare quality been defined?

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      81. How do you keep key subject matter experts in the loop?

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      82. Has a team charter been developed and communicated?

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      83. Is there any additional Healthcare quality definition of success?

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      84. What are the compelling stakeholder reasons for embarking on Healthcare quality?

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      85. How do you gather Healthcare quality requirements?

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      86. How do you gather requirements?

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      87. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      88. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      89. What are the record-keeping requirements of Healthcare quality activities?

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      90. What is out-of-scope initially?

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      91. What is the definition of success?

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      92. What Healthcare quality requirements should be gathered?

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      93. Has a Healthcare quality requirement not been met?

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      94. What are the dynamics of the communication plan?

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      95. Do you have organizational privacy requirements?

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      96. Is the team equipped with available and reliable resources?

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      97. How do you hand over Healthcare quality context?

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      98. What is in the scope and what is not in scope?

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      99. Is full participation by members in regularly held team meetings guaranteed?

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      100. What is the scope?

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      101. Is the Healthcare quality scope manageable?

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      102. Are task requirements clearly defined?

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      103. How will the Healthcare quality team and the group measure complete success of Healthcare quality?

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      104. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      105. Has the direction changed at all during the course of Healthcare quality? If so, when did it change and why?

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      106. How does the Healthcare quality manager ensure against scope creep?

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      107. Has a high-level ‘as is’ process map been completed, verified and validated?

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      108. How do you build the right business case?

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      109. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      110. Is there a clear Healthcare quality case definition?

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      111. Who is gathering information?

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      112. Are there different segments of customers?

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      113. Is Healthcare quality currently on schedule according to the plan?

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      114. What gets examined?

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      115. Why are you doing Healthcare quality and what is the scope?

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      116. Has the Healthcare quality work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      117. How do you manage scope?

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      118. Is the scope of Healthcare quality defined?

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      119. Has/have the customer(s) been identified?

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      120. Are required metrics defined, what are they?

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      121. Does the team have regular meetings?

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      122. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      123. How would you define Healthcare quality leadership?

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      124. Is Healthcare quality linked to key stakeholder goals and objectives?

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      125. Has your scope been defined?

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