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      13. Who defines (or who defined) the rules and roles?

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      14. When are meeting minutes sent out? Who is on the distribution list?

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      15. What are the Healthcare quality tasks and definitions?

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      16. What customer feedback methods were used to solicit their input?

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      17. Where can you gather more information?

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      18. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      19. Is scope creep really all bad news?

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      20. What is the scope of the Healthcare quality effort?

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      21. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      22. Are customer(s) identified and segmented according to their different needs and requirements?

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      23. Who are the Healthcare quality improvement team members, including Management Leads and Coaches?

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      24. Are resources adequate for the scope?

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      25. Is special Healthcare quality user knowledge required?

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      26. Will team members perform Healthcare quality work when assigned and in a timely fashion?

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      27. What happens if Healthcare quality’s scope changes?

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      28. What constraints exist that might impact the team?

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      29. What Healthcare quality services do you require?

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      30. How do you think the partners involved in Healthcare quality would have defined success?

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      31. What are the requirements for audit information?

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      32. Is there a Healthcare quality management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      33. What system do you use for gathering Healthcare quality information?

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      34. Are approval levels defined for contracts and supplements to contracts?

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      35. Is it clearly defined in and to your organization what you do?

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      36. How are consistent Healthcare quality definitions important?

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      37. How can the value of Healthcare quality be defined?

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      38. What scope to assess?

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      39. Is Healthcare quality required?

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      40. When is/was the Healthcare quality start date?

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      41. What are the Healthcare quality use cases?

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      42. How is the team tracking and documenting its work?

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      43. What defines best in class?

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      44. Is the Healthcare quality scope complete and appropriately sized?

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      45. Will team members regularly document their Healthcare quality work?

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      46. How will variation in the actual durations of each activity be dealt with to ensure that the expected Healthcare quality results are met?

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      47. What would be the goal or target for a Healthcare quality’s improvement team?

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      48. Do you all define Healthcare quality in the same way?

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      49. What key stakeholder process output measure(s) does Healthcare quality leverage and how?

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      50. How do you gather the stories?

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      51. What is the context?

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      52. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      53. How did the Healthcare quality manager receive input to the development of a Healthcare quality improvement plan and the estimated completion dates/times of each activity?

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      54. Has everyone on the team, including the team leaders, been properly trained?

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      55. Are accountability and ownership for Healthcare quality clearly defined?

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      56. Who is gathering Healthcare quality information?

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      57. The political context: who holds power?

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      58. How do you catch Healthcare quality definition inconsistencies?

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      59. Are audit criteria, scope, frequency and methods defined?

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      60. How often are the team meetings?

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      61. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      62. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      63. Have the customer needs been translated into specific, measurable requirements? How?

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      64. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      65. What is out of scope?

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      66. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      67. What knowledge or experience is required?

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      68.

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