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      106. Is full participation by members in regularly held team meetings guaranteed?

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      107. Does the scope remain the same?

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      108. What intelligence can you gather?

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      109. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      110. What is the scope?

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      111. How do you manage unclear Emergency communication systems requirements?

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      112. Have all basic functions of Emergency communication systems been defined?

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      113. How do you build the right business case?

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      114. How are consistent Emergency communication systems definitions important?

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      115. Will team members perform Emergency communication systems work when assigned and in a timely fashion?

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      116. Scope of sensitive information?

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      117. When are meeting minutes sent out? Who is on the distribution list?

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      118. Are there different segments of customers?

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      119. How is the team tracking and documenting its work?

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      120. Are audit criteria, scope, frequency and methods defined?

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      121. What would be the goal or target for a Emergency communication systems’s improvement team?

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      122. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      123. Does the team have regular meetings?

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      124. Is scope creep really all bad news?

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      125. What is a worst-case scenario for losses?

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      126. What is out of scope?

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      127. Who is gathering Emergency communication systems information?

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      128. Is there any additional Emergency communication systems definition of success?

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      129. How can the value of Emergency communication systems be defined?

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      130. Is the team equipped with available and reliable resources?

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      131. What are the dynamics of the communication plan?

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      132. What are the Emergency communication systems use cases?

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      133. What is the scope of Emergency communication systems?

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      134. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      135. Do you have a Emergency communication systems success story or case study ready to tell and share?

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      136. Is Emergency communication systems currently on schedule according to the plan?

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      137. How do you manage scope?

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      138. What are the record-keeping requirements of Emergency communication systems activities?

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      139. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      140. What information do you gather?

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      141. Has the direction changed at all during the course of Emergency communication systems? If so, when did it change and why?

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      142. What constraints exist that might impact the team?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Emergency communication systems Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Do you have an issue in getting priority?

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      2. What does losing customers cost your organization?

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      3. How do you control the overall costs of your work processes?

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      4. How will measures be used to manage and adapt?

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      5. What are the operational costs after Emergency communication systems deployment?

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      6. Among the Emergency communication systems product and service cost to be estimated, which is considered hardest to estimate?

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      7. Has a cost center been established?

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      8. Was a business case (cost/benefit) developed?

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      9. What potential environmental factors impact the Emergency communication systems effort?

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      10. Are Emergency communication systems vulnerabilities categorized and prioritized?

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      11. Do you effectively measure and reward individual and team performance?

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      12. How do you quantify and qualify impacts?

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      13. Who is involved in verifying compliance?

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      14. What harm might be caused?

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