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of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      11. Is special PCB electrical test user knowledge required?

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      12. What critical content must be communicated – who, what, when, where, and how?

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      13. Who is gathering PCB electrical test information?

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      14. Is there a PCB electrical test management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      15. What sort of initial information to gather?

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      16. Does the scope remain the same?

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      17. How is the team tracking and documenting its work?

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      18. Are there any constraints known that bear on the ability to perform PCB electrical test work? How is the team addressing them?

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      19. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      20. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      21. How do you build the right business case?

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      22. What constraints exist that might impact the team?

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      23. What are the dynamics of the communication plan?

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      24. Are approval levels defined for contracts and supplements to contracts?

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      25. What are the tasks and definitions?

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      26. What baselines are required to be defined and managed?

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      27. If substitutes have been appointed, have they been briefed on the PCB electrical test goals and received regular communications as to the progress to date?

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      28. Why are you doing PCB electrical test and what is the scope?

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      29. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      30. What information should you gather?

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      31. How do you hand over PCB electrical test context?

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      32. Is there any additional PCB electrical test definition of success?

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      33. Are accountability and ownership for PCB electrical test clearly defined?

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      34. What defines best in class?

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      35. How will variation in the actual durations of each activity be dealt with to ensure that the expected PCB electrical test results are met?

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      36. Is there a clear PCB electrical test case definition?

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      37. Is PCB electrical test linked to key stakeholder goals and objectives?

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      38. Do you have a PCB electrical test success story or case study ready to tell and share?

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      39. When is the estimated completion date?

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      40. What scope to assess?

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      41. What is the scope of PCB electrical test?

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      42. Do you have organizational privacy requirements?

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      43. Is full participation by members in regularly held team meetings guaranteed?

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      44. Has the PCB electrical test work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      45. What key stakeholder process output measure(s) does PCB electrical test leverage and how?

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      46. What are the requirements for audit information?

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      47. Has/have the customer(s) been identified?

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      48. Are audit criteria, scope, frequency and methods defined?

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      49. Who are the PCB electrical test improvement team members, including Management Leads and Coaches?

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      50. What are the core elements of the PCB electrical test business case?

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      51. What are (control) requirements for PCB electrical test Information?

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      52. Are roles and responsibilities formally defined?

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      53. What PCB electrical test services do you require?

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      54. What system do you use for gathering PCB electrical test information?

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      55. How do you manage unclear PCB electrical test requirements?

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      56. Are different versions of process maps needed to account for the different types of inputs?

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      57. Have all of the relationships been defined properly?

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      58. What happens if PCB electrical test’s scope changes?

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      59. Has a project plan, Gantt chart, or similar been developed/completed?

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      60. How does the PCB electrical test manager ensure against scope creep?

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      61. Is it clearly defined in and to your organization what you do?

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      62. How do you gather PCB electrical test requirements?

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      63. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      64. What is the scope of the PCB electrical test work?

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