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Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      9. What is out-of-scope initially?

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      10. Are audit criteria, scope, frequency and methods defined?

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      11. What baselines are required to be defined and managed?

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      12. Has your scope been defined?

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      13. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      14. What constraints exist that might impact the team?

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      15. Have the customer needs been translated into specific, measurable requirements? How?

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      16. What gets examined?

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      17. Does the team have regular meetings?

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      18. Is full participation by members in regularly held team meetings guaranteed?

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      19. What intelligence can you gather?

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      20. Is Transportation Security currently on schedule according to the plan?

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      21. What knowledge or experience is required?

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      22. Will team members regularly document their Transportation Security work?

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      23. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      24. Are roles and responsibilities formally defined?

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      25. What is the scope of Transportation Security?

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      26. Who defines (or who defined) the rules and roles?

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      27. If substitutes have been appointed, have they been briefed on the Transportation Security goals and received regular communications as to the progress to date?

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      28. What was the context?

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      29. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      30. What is the definition of Transportation Security excellence?

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      31. What would be the goal or target for a Transportation Security’s improvement team?

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      32. Is there a Transportation Security management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      33. Will a Transportation Security production readiness review be required?

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      34. Have all of the relationships been defined properly?

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      35. How do you build the right business case?

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      36. The political context: who holds power?

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      37. Has/have the customer(s) been identified?

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      38. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      39. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      40. Are approval levels defined for contracts and supplements to contracts?

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      41. Is there any additional Transportation Security definition of success?

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      42. Are the Transportation Security requirements complete?

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      43. How do you gather the stories?

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      44. Are customer(s) identified and segmented according to their different needs and requirements?

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      45. Has a team charter been developed and communicated?

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      46. How often are the team meetings?

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      47. Are resources adequate for the scope?

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      48. Is the Transportation Security scope complete and appropriately sized?

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      49. How have you defined all Transportation Security requirements first?

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      50. How do you hand over Transportation Security context?

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      51. Is Transportation Security required?

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      52. What is in scope?

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      53. Has the Transportation Security work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      54. Are there any constraints known that bear on the ability to perform Transportation Security work? How is the team addressing them?

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      55. Are different versions of process maps needed to account for the different types of inputs?

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      56. What key stakeholder process output measure(s) does Transportation Security leverage and how?

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      57. What is in the scope and what is not in scope?

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      58. What is the context?

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      59. What are the tasks and definitions?

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      60. How will variation in the actual durations of each activity be dealt with to ensure that the expected Transportation Security results are met?

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      61. Has a high-level ‘as is’ process map been completed, verified and validated?

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      62. Is scope creep really all bad news?

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      63. What are the Transportation Security use cases?

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