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      123. How do you think the partners involved in Service networking would have defined success?

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      124. Is the Service networking scope complete and appropriately sized?

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      125. Are required metrics defined, what are they?

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      126. What are the Service networking tasks and definitions?

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      127. Has a high-level ‘as is’ process map been completed, verified and validated?

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      128. What Service networking services do you require?

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      129. What knowledge or experience is required?

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      130. When are meeting minutes sent out? Who is on the distribution list?

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      131. What is a worst-case scenario for losses?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Service networking Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?

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      2. How can you manage cost down?

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      3. What causes mismanagement?

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      4. What are the types and number of measures to use?

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      5. Are you aware of what could cause a problem?

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      6. Which measures and indicators matter?

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      7. How do you verify and validate the Service networking data?

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      8. How do you verify Service networking completeness and accuracy?

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      9. Are the measurements objective?

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      10. Who should receive measurement reports?

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      11. Has a cost center been established?

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      12. What harm might be caused?

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      13. What evidence is there and what is measured?

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      14. How do you control the overall costs of your work processes?

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      15. What is the cost of rework?

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      16. Do you effectively measure and reward individual and team performance?

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      17. How do your measurements capture actionable Service networking information for use in exceeding your customers expectations and securing your customers engagement?

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      18. How will you measure your Service networking effectiveness?

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      19. What is the total fixed cost?

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      20. Was a business case (cost/benefit) developed?

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      21. What are the costs of delaying Service networking action?

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      22. When are costs are incurred?

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      23. What are the Service networking investment costs?

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      24. What does verifying compliance entail?

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      25. Do you have any cost Service networking limitation requirements?

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      26. How do you aggregate measures across priorities?

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      27. Are missed Service networking opportunities costing your organization money?

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      28. Where is the cost?

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      29. How will costs be allocated?

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      30. What tests verify requirements?

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      31. What happens if cost savings do not materialize?

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      32. At what cost?

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      33. Are there any easy-to-implement alternatives to Service networking? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

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      34. Are indirect costs charged to the Service networking program?

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      35. What does your operating model cost?

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      36. What are your primary costs, revenues, assets?

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      37. Does the Service networking task fit the client’s priorities?

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      38. What are you verifying?

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      39. What is the cause of any Service networking gaps?

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      40. What relevant entities could be measured?

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      41. Did you tackle the cause or the symptom?

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      42. How can a Service networking test verify your ideas or assumptions?

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      43. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Service networking services/products?

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      44. What measurements are possible, practicable and meaningful?

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      45.

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