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      58. Which information does the Service networking business case need to include?

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      59. Which issues are too important to ignore?

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      60. What is the recognized need?

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      61. What tools and technologies are needed for a custom Service networking project?

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      62. How do you assess your Service networking workforce capability and capacity needs, including skills, competencies, and staffing levels?

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      63. How can auditing be a preventative security measure?

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      64. What information do users need?

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      65. What training and capacity building actions are needed to implement proposed reforms?

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      66. How do you identify the kinds of information that you will need?

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      67. Are problem definition and motivation clearly presented?

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      68. What do you need to start doing?

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      69. How are you going to measure success?

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      70. What needs to stay?

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      71. Do you know what you need to know about Service networking?

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      72. Who needs to know?

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      73. What are the stakeholder objectives to be achieved with Service networking?

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      74. Where is training needed?

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      75. What is the extent or complexity of the Service networking problem?

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      76. Are you dealing with any of the same issues today as yesterday? What can you do about this?

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      77. Is the need for organizational change recognized?

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      78. What are the clients issues and concerns?

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      79. How do you recognize an objection?

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      80. What do employees need in the short term?

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      81. What is the Service networking problem definition? What do you need to resolve?

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      82. How are the Service networking’s objectives aligned to the group’s overall stakeholder strategy?

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      83. Are employees recognized for desired behaviors?

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      84. What extra resources will you need?

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      85. Who else hopes to benefit from it?

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      86. Are there Service networking problems defined?

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      87. Consider your own Service networking project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

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      88. Who needs budgets?

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      89. How are training requirements identified?

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      90. When a Service networking manager recognizes a problem, what options are available?

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      91. What creative shifts do you need to take?

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      92. Will Service networking deliverables need to be tested and, if so, by whom?

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      93. What does Service networking success mean to the stakeholders?

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      94. Are there any specific expectations or concerns about the Service networking team, Service networking itself?

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      95. What else needs to be measured?

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      96. How many trainings, in total, are needed?

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      97. What are the expected benefits of Service networking to the stakeholder?

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      98. Looking at each person individually – does every one have the qualities which are needed to work in this group?

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      99. Are controls defined to recognize and contain problems?

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      100. Do you have/need 24-hour access to key personnel?

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      101. Will it solve real problems?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Service networking Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Do you have organizational privacy requirements?

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      2. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      3. Are roles and responsibilities formally defined?

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      4. Has your scope been defined?

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      5. How will the Service networking team and the group measure complete success of Service networking?

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      6. Do you have a Service networking success story or case study ready to tell and share?

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      7. How do you catch Service networking definition inconsistencies?

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      8. How do you manage changes in Service

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