LITMIR.BIZ

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Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Is there a critical path to deliver Transaction payments as a service results?

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      2. Who is gathering information?

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      3. How can the value of Transaction payments as a service be defined?

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      4. Are task requirements clearly defined?

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      5. Have specific policy objectives been defined?

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      6. Have all basic functions of Transaction payments as a service been defined?

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      7. What system do you use for gathering Transaction payments as a service information?

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      8. Have all of the relationships been defined properly?

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      9. What is the worst case scenario?

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      10. Has everyone on the team, including the team leaders, been properly trained?

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      11. When is the estimated completion date?

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      12. How do you catch Transaction payments as a service definition inconsistencies?

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      13. What is in scope?

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      14. Is it clearly defined in and to your organization what you do?

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      15. Does the team have regular meetings?

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      16. What gets examined?

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      17. Have the customer needs been translated into specific, measurable requirements? How?

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      18. What are the tasks and definitions?

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      19. Is the work to date meeting requirements?

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      20. Has the Transaction payments as a service work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      21. Is Transaction payments as a service linked to key stakeholder goals and objectives?

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      22. Are audit criteria, scope, frequency and methods defined?

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      23. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      24. The political context: who holds power?

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      25. How have you defined all Transaction payments as a service requirements first?

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      26. Are required metrics defined, what are they?

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      27. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      28. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      29. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      30. What would be the goal or target for a Transaction payments as a service’s improvement team?

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      31. What happens if Transaction payments as a service’s scope changes?

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      32. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      33. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      34. How will the Transaction payments as a service team and the group measure complete success of Transaction payments as a service?

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      35. How do you manage scope?

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      36. What is the definition of success?

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      37. What customer feedback methods were used to solicit their input?

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      38. Where can you gather more information?

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      39. Has a high-level ‘as is’ process map been completed, verified and validated?

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      40. What is the scope?

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      41. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      42. Has a project plan, Gantt chart, or similar been developed/completed?

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      43. Will a Transaction payments as a service production readiness review be required?

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      44. Do you all define Transaction payments as a service in the same way?

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      45. What knowledge or experience is required?

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      46. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      47. What was the context?

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      48. What is the definition of Transaction payments as a service excellence?

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      49. Is the team equipped with available and reliable resources?

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      50. How and when will the baselines be defined?

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      51. What are (control) requirements for Transaction payments as a service Information?

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      52. Are there different segments of customers?

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      53. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      54. Who approved the Transaction payments

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