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      11. What is the scope of the Social learning tools effort?

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      12. Are different versions of process maps needed to account for the different types of inputs?

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      13. Are task requirements clearly defined?

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      14. Has a team charter been developed and communicated?

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      15. Why are you doing Social learning tools and what is the scope?

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      16. What is the worst case scenario?

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      17. Is the scope of Social learning tools defined?

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      18. Has a high-level ‘as is’ process map been completed, verified and validated?

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      19. What is out-of-scope initially?

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      20. Is Social learning tools required?

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      21. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      22. How do you keep key subject matter experts in the loop?

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      23. Who defines (or who defined) the rules and roles?

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      24. Are there any constraints known that bear on the ability to perform Social learning tools work? How is the team addressing them?

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      25. Are resources adequate for the scope?

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      26. What are the rough order estimates on cost savings/opportunities that Social learning tools brings?

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      27. What is the definition of Social learning tools excellence?

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      28. What Social learning tools requirements should be gathered?

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      29. Are there different segments of customers?

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      30. What are the Social learning tools tasks and definitions?

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      31. How have you defined all Social learning tools requirements first?

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      32. Are audit criteria, scope, frequency and methods defined?

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      33. Are customers identified and high impact areas defined?

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      34. Who approved the Social learning tools scope?

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      35. What intelligence can you gather?

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      36. Will team members perform Social learning tools work when assigned and in a timely fashion?

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      37. Is the Social learning tools scope complete and appropriately sized?

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      38. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      39. What are the record-keeping requirements of Social learning tools activities?

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      40. Have all of the relationships been defined properly?

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      41. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      42. How are consistent Social learning tools definitions important?

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      43. Has/have the customer(s) been identified?

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      44. How do you gather requirements?

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      45. What sort of initial information to gather?

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      46. Are team charters developed?

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      47. Is special Social learning tools user knowledge required?

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      48. What Social learning tools services do you require?

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      49. What happens if Social learning tools’s scope changes?

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      50. Is it clearly defined in and to your organization what you do?

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      51. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      52. Is there a clear Social learning tools case definition?

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      53. What are the dynamics of the communication plan?

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      54. Is the Social learning tools scope manageable?

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      55. What scope do you want your strategy to cover?

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      56. When are meeting minutes sent out? Who is on the distribution list?

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      57. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      58. What are the core elements of the Social learning tools business case?

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      59. How do you gather Social learning tools requirements?

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      60. Are the Social learning tools requirements testable?

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      61. Scope of sensitive information?

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      62. Where can you gather more information?

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      63. Do you have organizational privacy requirements?

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      64. How do you manage scope?

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      65. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      66. Will a Social learning tools production readiness review be required?

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      67. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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