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What Desktop Management Interface services do you require?

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      116. What defines best in class?

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      117. Has a high-level ‘as is’ process map been completed, verified and validated?

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      118. What is the worst case scenario?

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      119. What information do you gather?

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      120. What are (control) requirements for Desktop Management Interface Information?

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      121. Has the Desktop Management Interface work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      122. Has the direction changed at all during the course of Desktop Management Interface? If so, when did it change and why?

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      123. Who defines (or who defined) the rules and roles?

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      124. Has a team charter been developed and communicated?

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      125. Is there any additional Desktop Management Interface definition of success?

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      126. What is out of scope?

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      127. Are approval levels defined for contracts and supplements to contracts?

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      128. What are the Desktop Management Interface use cases?

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      129. Who is gathering information?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Desktop Management Interface Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What are the costs and benefits?

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      2. Do you have an issue in getting priority?

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      3. How do you measure efficient delivery of Desktop Management Interface services?

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      4. Have you included everything in your Desktop Management Interface cost models?

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      5. How can you measure the performance?

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      6. How sensitive must the Desktop Management Interface strategy be to cost?

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      7. How do your measurements capture actionable Desktop Management Interface information for use in exceeding your customers expectations and securing your customers engagement?

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      8. How do you verify your resources?

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      9. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Desktop Management Interface services/products?

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      10. How frequently do you track Desktop Management Interface measures?

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      11. What are the strategic priorities for this year?

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      12. How do you quantify and qualify impacts?

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      13. Have design-to-cost goals been established?

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      14. Are you able to realize any cost savings?

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      15. How is performance measured?

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      16. What are the types and number of measures to use?

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      17. What would be a real cause for concern?

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      18. Which costs should be taken into account?

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      19. How can you reduce costs?

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      20. How do you measure variability?

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      21. What are the operational costs after Desktop Management Interface deployment?

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      22. How do you measure success?

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      23. What are hidden Desktop Management Interface quality costs?

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      24. Does management have the right priorities among projects?

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      25. Are actual costs in line with budgeted costs?

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      26. Are the units of measure consistent?

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      27. Do you have any cost Desktop Management Interface limitation requirements?

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      28. How is the value delivered by Desktop Management Interface being measured?

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      29. What do you measure and why?

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      30. What is measured? Why?

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      31. What is your decision requirements diagram?

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      32. Will Desktop Management Interface have an impact on current business continuity, disaster recovery processes and/or infrastructure?

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      33. Do you effectively measure and reward individual and team performance?

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      34. When are costs are incurred?

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      35. What are the estimated costs of proposed changes?

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      36. How will you measure success?

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      37. What are your primary costs, revenues, assets?

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      38. Why do you expend time and

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