LITMIR.BIZ

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      69. Do you have organizational privacy requirements?

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      70. Is there a clear Resource intensity case definition?

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      71. What Resource intensity services do you require?

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      72. Is scope creep really all bad news?

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      73. Are approval levels defined for contracts and supplements to contracts?

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      74. How do you keep key subject matter experts in the loop?

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      75. Who are the Resource intensity improvement team members, including Management Leads and Coaches?

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      76. What critical content must be communicated – who, what, when, where, and how?

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      77. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      78. Are the Resource intensity requirements complete?

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      79. Has a team charter been developed and communicated?

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      80. Is Resource intensity required?

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      81. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      82. Are team charters developed?

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      83. What constraints exist that might impact the team?

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      84. How do you build the right business case?

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      85. Does the scope remain the same?

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      86. Are roles and responsibilities formally defined?

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      87. Are improvement team members fully trained on Resource intensity?

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      88. When is/was the Resource intensity start date?

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      89. Has everyone on the team, including the team leaders, been properly trained?

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      90. How will the Resource intensity team and the group measure complete success of Resource intensity?

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      91. What intelligence can you gather?

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      92. Is the team sponsored by a champion or stakeholder leader?

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      93. Is there a critical path to deliver Resource intensity results?

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      94. Will team members regularly document their Resource intensity work?

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      95. How often are the team meetings?

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      96. What is the scope of the Resource intensity effort?

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      97. How does the Resource intensity manager ensure against scope creep?

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      98. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      99. If substitutes have been appointed, have they been briefed on the Resource intensity goals and received regular communications as to the progress to date?

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      100. How do you gather the stories?

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      101. Has a project plan, Gantt chart, or similar been developed/completed?

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      102. Are task requirements clearly defined?

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      103. The political context: who holds power?

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      104. What is the worst case scenario?

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      105. What customer feedback methods were used to solicit their input?

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      106. How are consistent Resource intensity definitions important?

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      107. Is the Resource intensity scope manageable?

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      108. What is the scope of Resource intensity?

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      109. Are stakeholder processes mapped?

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      110. What are the Resource intensity use cases?

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      111. Are all requirements met?

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      112. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      113. What information do you gather?

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      114. What knowledge or experience is required?

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      115. Are customer(s) identified and segmented according to their different needs and requirements?

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      116. Is the team formed and are team leaders (Coaches and Management Leads) assigned?

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      117. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      118. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      119. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      120. What was the context?

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      121. Are there different segments of customers?

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      122. Has a high-level ‘as is’ process map been completed, verified and validated?

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      123. Are audit criteria, scope, frequency and methods defined?

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      124. What sources do you use to gather information for a Resource intensity study?

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      125. How do you

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