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What information do users need?

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      65. What resources or support might you need?

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      66. Are there any specific expectations or concerns about the Software AG team, Software AG itself?

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      67. What Software AG capabilities do you need?

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      68. What is the Software AG problem definition? What do you need to resolve?

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      69. Who else hopes to benefit from it?

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      70. To what extent would your organization benefit from being recognized as a award recipient?

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      71. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

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      72. What would happen if Software AG weren’t done?

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      73. What is the recognized need?

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      74. Will it solve real problems?

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      75. What do employees need in the short term?

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      76. As a sponsor, customer or management, how important is it to meet goals, objectives?

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      77. Are employees recognized for desired behaviors?

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      78. Are there recognized Software AG problems?

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      79. What does Software AG success mean to the stakeholders?

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      80. How much are sponsors, customers, partners, stakeholders involved in Software AG? In other words, what are the risks, if Software AG does not deliver successfully?

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      81. Which information does the Software AG business case need to include?

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      82. Is the quality assurance team identified?

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      83. Will a response program recognize when a crisis occurs and provide some level of response?

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      84. What should be considered when identifying available resources, constraints, and deadlines?

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      85. How do you identify the kinds of information that you will need?

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      86. Do you recognize Software AG achievements?

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      87. How many trainings, in total, are needed?

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      88. Is the need for organizational change recognized?

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      89. Will new equipment/products be required to facilitate Software AG delivery, for example is new software needed?

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      90. What is the smallest subset of the problem you can usefully solve?

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      91. Does the problem have ethical dimensions?

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      92. Are controls defined to recognize and contain problems?

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      93. To what extent does each concerned units management team recognize Software AG as an effective investment?

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      94. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

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      95. How do you assess your Software AG workforce capability and capacity needs, including skills, competencies, and staffing levels?

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      96. What activities does the governance board need to consider?

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      97. Do you have/need 24-hour access to key personnel?

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      98. What is the problem or issue?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Software AG Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Is the work to date meeting requirements?

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      2. What is a worst-case scenario for losses?

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      3. Have the customer needs been translated into specific, measurable requirements? How?

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      4. How do you gather the stories?

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      5. What are the record-keeping requirements of Software AG activities?

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      6. How does the Software AG manager ensure against scope creep?

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      7. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      8. Is Software AG linked to key stakeholder goals and objectives?

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      9. What customer feedback methods were used to solicit their input?

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      10. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      11. How will variation in the actual durations of each activity be dealt with to ensure that the expected Software AG results are met?

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      12. Is the scope of Software AG defined?

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      13. Are customer(s) identified and segmented according to their different needs and requirements?

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      14. How do you catch Software AG definition inconsistencies?

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      15. How and when will the baselines be defined?

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