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align="left">6.4.1Managing Knowledge SystematicallyVIPs6.4.2Establishing Integrated (Management) Information Systems6.5Citations & Notes7Managing Processes and Products Globally7.1Delivering Stakeholder Value: EFQM Criterion 57.2Managing ProcessesVIPs7.3Managing Products and Services Based on ISO 90017.3.1Introducing a Certifiable Quality Management SystemVIPs7.3.2Managing Products and Services GloballyVIPs7.3.3Enhancing Customer Relationships7.4Citations & Notes8Achieving and Monitoring Balanced Results8.1EFQM Results Criteria8.2Introducing the Balanced Scorecard ConceptVIPs8.3Monitoring Achievements by Designing Meaningful DashboardsVIPs8.4Citations & Notes9Assessing the Organisation’s Management Model9.1Establishing Strategy Reviews for Continuous ImprovementVIPs9.2Implementing Self-Assessments9.2.1Introducing Self-Assessment ToolsVIPs9.2.2Conducting a Simulated Award AssessmentVIPs9.3Achieving External Recognition and Winning Excellence AwardsVIPs9.4Citations & Notes

       References

       List of Abbreviations

       Glossary

       Index

      Table of Figures

Figure 1-1	Concept Map “Introduction and Overview”
Figure 1-2	Symbols Used for Special Information Employed Throughout this Book
Figure 1-3	Multi-Faceted Motives for Internationalisation Processes
Figure 1-4	The Global Integration/Local Responsiveness Framework
Figure 1-5	Survey of the New St. Gallen Management Model
Figure 1-6	Baldrige Criteria for Performance Excellence Framework 2015
Figure 1-7	EFQM Fundamental Concepts of Excellence
Figure 1-8	EFQM Fundamental Concepts - Definitions and Best Practices
Figure 1-9	The EFQM Excellence Model Framework 2013
Figure 1-10	Definitions of the EFQM Enabler Criteria
Figure 1-11	Definitions of the EFQM Results Criteria
Figure 1-12	Exemplary Levels of the EFQM Excellence Model
Figure 1-13	Exemplary Red Threads Through the EFQM Excellence Model
Figure 1-14	The EFQM RADAR® Logic
Figure 1-15	The Internationalisation Process
Figure 2-1	Concept Map “Cross-Cultural Competence”
Figure 2-2	The Cultural Iceberg
Figure 2-3	Developmental Model of Intercultural Sensitivity
Figure 2-4	Three Levels of Uniqueness in Human Mental Programming
Figure 2-5	The Hofstede Onion - Manifestations of Culture
Figure 2-6	Hofstede’s Five Dimensions as a Control Panel
Figure 2-7	Key Differences between Cultures with Small and Large PDI
Figure 2-8	Selected PDI Country Ratings
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