LITMIR.BIZ

      1  COVER

      2  INTRODUCTION MIRED IN MEDIOCRITY THE PURPOSE OF CRACKING THE LEADERSHIP CODE KEYS TO READING THIS BOOK THE STORY BEHIND MY STORY CRACKING THE CODE LET'S GET CRACKING

      3  Part I: CONTEXT Chapter 1: BECOMING A BETTER LEADER CONNECTION COMMUNICATION COLLABORATION LOOKING IN THE MIRROR FOCUS ON THE FUNDAMENTALS Chapter 2: YOUR INHERITED LEADERSHIP LEGACY A BRIEF HISTORY OF LEADERSHIP IN ORGANIZATIONS THE TAYLOR APPROACH TO LEADERSHIP WHY COMMAND AND CONTROL ENDURED SCIENTIFIC MANAGEMENT'S INFLUENCE ON BUSINESS SCHOOLS THE LEGACY STOPS PAYING DIVIDENDS Chapter 3: WHY OLD-SCHOOL LEADERSHIP STOPPED WORKING MEGATREND 1: GLOBAL AFFLUENCE AND CHOICE MEGATREND 2: COMPUTERIZATION MEGATREND 3: TRANSPARENCY THE LEADER OF THE FUTURE

      4  Part II: CONNECTION Chapter 4: EMPATHY WHAT IS EMPATHY? LEADERSHIP BENEFITS OF EMPATHY Chapter 5: EMPATHY CHALLENGES TO LEADING WITH EMPATHY FACING THE CHALLENGES TO BUILD EMPATHY BECOMING A CONNECTED LEADER Chapter 6: BUILDING YOUR CREDIBILITY THE GIFT OF LEADERSHIP LEADERSHIP IS A ONE-ON-ONE RELATIONSHIP HONESTY SHOWING UP ON TIME DOING WHAT YOU SAY YOU WILL DO BEING CONSISTENT COMMITMENT CREATES CREDIBILITY

      5  Part III: COMMUNICATION Chapter 7: THE CONFUSING CONUNDRUM OF COMMUNICATION CATASTROPHIC COMMUNICATION OBSTACLES TO COMMUNICATING WELL Chapter 8: CRACKING THE COMMUNICATION CODE COMMUNICATION GONE WRONG THE RIGHT WAY TO COMMUNICATE RAISE YOUR COMMUNICATION GAME

      6  Part IV: COLLABORATION Chapter 9: MOTIVATION UNDERSTANDING THE DRIVERS OF MOTIVATION THE SECRET ABOUT MOTIVATION Chapter 10: LEADING BY DESIGN MOTIVATIONAL DESIGN HUMAN NEEDS MEETING THE PRIMARY NEEDS Chapter 11: LEADING BY DESIGN PERFORMANCE NEED 1: PURPOSE PERFORMANCE NEED 2: OWNERSHIP SATISFYING PERFORMANCE NEEDS SATISFIES PERFORMANCE Chapter 12: CREATING GREAT EMPLOYEE EXPERIENCES WHAT IS AN EXPERIENCE? WHAT DOES CUSTOMER EXPERIENCE HAVE TO DO WITH LEADERSHIP? THE POWER OF PEAK MOMENTS LEAVE THEM WITH A WOW EXPERIENCE MASTERING GREAT EXPERIENCES: GENERATE POSITIVE EMOTION MASTERING GREAT EXPERIENCES: CREATING DELIGHT TAILORING A PERSONALIZED EXPERIENCE Chapter 13: MAKING THINGS SIMPLE THE SIMPLE ADVANTAGE MEETINGS EMAIL SUMMING

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