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spoke in the Internet Of Services Scorecard on the second next page of the Self-Assessment.

      Your completed Internet Of Services Scorecard will give you a clear presentation of which Internet Of Services areas need attention.

      Internet Of Services

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Internet Of Services

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Internet Of Services

      Scorecard Example12

      Internet Of Services

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:43

      CRITERION #4: ANALYZE:57

      CRITERION #5: IMPROVE:73

      CRITERION #6: CONTROL:89

      CRITERION #7: SUSTAIN:102

      Internet Of Services and Managing Projects, Criteria for Project Managers:127

      1.0 Initiating Process Group: Internet Of Services128

      1.1 Project Charter: Internet Of Services130

      1.2 Stakeholder Register: Internet Of Services132

      1.3 Stakeholder Analysis Matrix: Internet Of Services133

      2.0 Planning Process Group: Internet Of Services135

      2.1 Project Management Plan: Internet Of Services137

      2.2 Scope Management Plan: Internet Of Services139

      2.3 Requirements Management Plan: Internet Of Services141

      2.4 Requirements Documentation: Internet Of Services143

      2.5 Requirements Traceability Matrix: Internet Of Services145

      2.6 Project Scope Statement: Internet Of Services147

      2.7 Assumption and Constraint Log: Internet Of Services149

      2.8 Work Breakdown Structure: Internet Of Services151

      2.9 WBS Dictionary: Internet Of Services153

      2.10 Schedule Management Plan: Internet Of Services156

      2.11 Activity List: Internet Of Services158

      2.12 Activity Attributes: Internet Of Services160

      2.13 Milestone List: Internet Of Services162

      2.14 Network Diagram: Internet Of Services164

      2.15 Activity Resource Requirements: Internet Of Services166

      2.16 Resource Breakdown Structure: Internet Of Services168

      2.17 Activity Duration Estimates: Internet Of Services170

      2.18 Duration Estimating Worksheet: Internet Of Services172

      2.19 Project Schedule: Internet Of Services174

      2.20 Cost Management Plan: Internet Of Services176

      2.21 Activity Cost Estimates: Internet Of Services178

      2.22 Cost Estimating Worksheet: Internet Of Services180

      2.23 Cost Baseline: Internet Of Services182

      2.24 Quality Management Plan: Internet Of Services184

      2.25 Quality Metrics: Internet Of Services186

      2.26 Process Improvement Plan: Internet Of Services188

      2.27 Responsibility Assignment Matrix: Internet Of Services190

      2.28 Roles and Responsibilities: Internet Of Services192

      2.29 Human Resource Management Plan: Internet Of Services194

      2.30 Communications Management Plan: Internet Of Services196

      2.31 Risk Management Plan: Internet Of Services198

      2.32 Risk Register: Internet Of Services200

      2.33 Probability and Impact Assessment: Internet Of Services202

      2.34 Probability and Impact Matrix: Internet Of Services204

      2.35 Risk Data Sheet: Internet Of Services206

      2.36 Procurement Management Plan: Internet Of Services208

      2.37 Source Selection Criteria: Internet Of Services210

      2.38 Stakeholder Management Plan: Internet Of Services212

      2.39 Change Management Plan: Internet Of Services214

      3.0 Executing Process Group: Internet Of Services216

      3.1 Team Member Status Report: Internet Of Services218

      3.2 Change Request: Internet Of Services220

      3.3 Change Log: Internet Of Services222

      3.4 Decision Log: Internet Of Services224

      3.5 Quality Audit: Internet Of Services226

      3.6 Team Directory: Internet Of Services229

      3.7 Team Operating Agreement: Internet Of Services231

      3.8 Team Performance Assessment: Internet Of Services233

      3.9 Team Member Performance Assessment: Internet Of Services235

      3.10 Issue Log: Internet Of Services237

      4.0 Monitoring and Controlling Process Group: Internet Of Services239

      4.1 Project Performance Report: Internet Of Services241

      4.2 Variance Analysis: Internet Of Services243

      4.3 Earned Value Status: Internet Of Services245

      4.4 Risk Audit: Internet Of Services247

      4.5 Contractor Status Report: Internet Of Services249

      4.6 Formal Acceptance: Internet Of Services251

      5.0 Closing Process Group: Internet Of Services253

      5.1 Procurement Audit: Internet Of Services255

      5.2 Contract Close-Out: Internet Of Services257

      5.3 Project or Phase Close-Out: Internet Of Services259

      5.4 Lessons Learned: Internet Of Services261

      Index263

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What are the clients issues and concerns?

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