LITMIR.BIZ

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Business Chain

      Scorecard Example12

      Business Chain

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:42

      CRITERION #4: ANALYZE:56

      CRITERION #5: IMPROVE:71

      CRITERION #6: CONTROL:87

      CRITERION #7: SUSTAIN:99

      Business Chain and Managing Projects, Criteria for Project Managers:124

      1.0 Initiating Process Group: Business Chain125

      1.1 Project Charter: Business Chain127

      1.2 Stakeholder Register: Business Chain129

      1.3 Stakeholder Analysis Matrix: Business Chain130

      2.0 Planning Process Group: Business Chain132

      2.1 Project Management Plan: Business Chain134

      2.2 Scope Management Plan: Business Chain136

      2.3 Requirements Management Plan: Business Chain138

      2.4 Requirements Documentation: Business Chain140

      2.5 Requirements Traceability Matrix: Business Chain142

      2.6 Project Scope Statement: Business Chain144

      2.7 Assumption and Constraint Log: Business Chain146

      2.8 Work Breakdown Structure: Business Chain148

      2.9 WBS Dictionary: Business Chain150

      2.10 Schedule Management Plan: Business Chain152

      2.11 Activity List: Business Chain154

      2.12 Activity Attributes: Business Chain156

      2.13 Milestone List: Business Chain158

      2.14 Network Diagram: Business Chain160

      2.15 Activity Resource Requirements: Business Chain162

      2.16 Resource Breakdown Structure: Business Chain164

      2.17 Activity Duration Estimates: Business Chain166

      2.18 Duration Estimating Worksheet: Business Chain168

      2.19 Project Schedule: Business Chain170

      2.20 Cost Management Plan: Business Chain172

      2.21 Activity Cost Estimates: Business Chain174

      2.22 Cost Estimating Worksheet: Business Chain176

      2.23 Cost Baseline: Business Chain178

      2.24 Quality Management Plan: Business Chain180

      2.25 Quality Metrics: Business Chain182

      2.26 Process Improvement Plan: Business Chain184

      2.27 Responsibility Assignment Matrix: Business Chain186

      2.28 Roles and Responsibilities: Business Chain188

      2.29 Human Resource Management Plan: Business Chain190

      2.30 Communications Management Plan: Business Chain192

      2.31 Risk Management Plan: Business Chain194

      2.32 Risk Register: Business Chain196

      2.33 Probability and Impact Assessment: Business Chain198

      2.34 Probability and Impact Matrix: Business Chain200

      2.35 Risk Data Sheet: Business Chain202

      2.36 Procurement Management Plan: Business Chain204

      2.37 Source Selection Criteria: Business Chain206

      2.38 Stakeholder Management Plan: Business Chain208

      2.39 Change Management Plan: Business Chain210

      3.0 Executing Process Group: Business Chain212

      3.1 Team Member Status Report: Business Chain214

      3.2 Change Request: Business Chain216

      3.3 Change Log: Business Chain218

      3.4 Decision Log: Business Chain220

      3.5 Quality Audit: Business Chain222

      3.6 Team Directory: Business Chain225

      3.7 Team Operating Agreement: Business Chain227

      3.8 Team Performance Assessment: Business Chain229

      3.9 Team Member Performance Assessment: Business Chain231

      3.10 Issue Log: Business Chain233

      4.0 Monitoring and Controlling Process Group: Business Chain235

      4.1 Project Performance Report: Business Chain237

      4.2 Variance Analysis: Business Chain239

      4.3 Earned Value Status: Business Chain241

      4.4 Risk Audit: Business Chain243

      4.5 Contractor Status Report: Business Chain245

      4.6 Formal Acceptance: Business Chain247

      5.0 Closing Process Group: Business Chain249

      5.1 Procurement Audit: Business Chain251

      5.2 Contract Close-Out: Business Chain254

      5.3 Project or Phase Close-Out: Business Chain256

      5.4 Lessons Learned: Business Chain258

      Index260

      CRITERION #1: RECOGNIZE