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Do you have a Communication intelligence success story or case study ready to tell and share?

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      120. Are audit criteria, scope, frequency and methods defined?

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      121. How and when will the baselines be defined?

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      122. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      123. What is the definition of success?

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      124. What is the worst case scenario?

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      125. Has the Communication intelligence work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      126. What is the scope of Communication intelligence?

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      127. What are the Communication intelligence tasks and definitions?

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      128. Who are the Communication intelligence improvement team members, including Management Leads and Coaches?

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      129. What scope to assess?

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      130. What was the context?

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      131. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Communication intelligence Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What are the current costs of the Communication intelligence process?

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      2. What is your Communication intelligence quality cost segregation study?

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      3. How sensitive must the Communication intelligence strategy be to cost?

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      4. How do you verify the Communication intelligence requirements quality?

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      5. How will costs be allocated?

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      6. How will you measure success?

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      7. How will you measure your Communication intelligence effectiveness?

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      8. What does a Test Case verify?

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      9. What causes innovation to fail or succeed in your organization?

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      10. How is performance measured?

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      11. What are allowable costs?

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      12. How do you aggregate measures across priorities?

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      13. Why a Communication intelligence focus?

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      14. What is the total fixed cost?

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      15. How do you measure success?

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      16. What measurements are being captured?

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      17. Is the cost worth the Communication intelligence effort ?

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      18. What are hidden Communication intelligence quality costs?

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      19. Where can you go to verify the info?

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      20. How do you verify performance?

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      21. What can be used to verify compliance?

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      22. Do you effectively measure and reward individual and team performance?

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      23. Has a cost center been established?

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      24. What happens if cost savings do not materialize?

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      25. Are there any easy-to-implement alternatives to Communication intelligence? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

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      26. What are the Communication intelligence investment costs?

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      27. How do you verify Communication intelligence completeness and accuracy?

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      28. How long to keep data and how to manage retention costs?

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      29. Are Communication intelligence vulnerabilities categorized and prioritized?

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      30. Does the Communication intelligence task fit the client’s priorities?

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      31. How do you verify your resources?

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      32. How do you measure efficient delivery of Communication intelligence services?

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      33. What is your decision requirements diagram?

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      34. How can you reduce costs?

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      35. Do you have a flow diagram of what happens?

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      36. What is an unallowable cost?

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      37. What methods are feasible and acceptable to estimate the impact of reforms?

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      38. How do you stay flexible and focused to recognize larger Communication intelligence results?

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      39. What could cause delays in the schedule?

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      40. What tests verify requirements?

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