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Regional Health Information Organization Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Who are the Regional Health Information Organization improvement team members, including Management Leads and Coaches?

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      2. When are meeting minutes sent out? Who is on the distribution list?

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      3. How do you gather the stories?

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      4. Who is gathering information?

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      5. Is full participation by members in regularly held team meetings guaranteed?

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      6. What is the definition of success?

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      7. Has everyone on the team, including the team leaders, been properly trained?

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      8. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      9. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      10. Who is gathering Regional Health Information Organization information?

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      11. What Regional Health Information Organization requirements should be gathered?

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      12. What is the definition of Regional Health Information Organization excellence?

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      13. How will variation in the actual durations of each activity be dealt with to ensure that the expected Regional Health Information Organization results are met?

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      14. What is in scope?

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      15. Is special Regional Health Information Organization user knowledge required?

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      16. Are accountability and ownership for Regional Health Information Organization clearly defined?

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      17. Why are you doing Regional Health Information Organization and what is the scope?

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      18. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      19. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      20. Has your scope been defined?

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      21. What happens if Regional Health Information Organization’s scope changes?

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      22. How do you think the partners involved in Regional Health Information Organization would have defined success?

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      23. Are the Regional Health Information Organization requirements testable?

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      24. What are the Regional Health Information Organization tasks and definitions?

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      25. Is Regional Health Information Organization currently on schedule according to the plan?

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      26. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      27. Who approved the Regional Health Information Organization scope?

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      28. Are resources adequate for the scope?

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      29. What was the context?

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      30. What information do you gather?

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      31. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      32. How and when will the baselines be defined?

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      33. Are different versions of process maps needed to account for the different types of inputs?

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      34. Do you all define Regional Health Information Organization in the same way?

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      35. Will team members perform Regional Health Information Organization work when assigned and in a timely fashion?

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      36. Has the direction changed at all during the course of Regional Health Information Organization? If so, when did it change and why?

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      37. If substitutes have been appointed, have they been briefed on the Regional Health Information Organization goals and received regular communications as to the progress to date?

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      38. What is the scope of Regional Health Information Organization?

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      39. What intelligence can you gather?

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      40. Are approval levels defined for contracts and supplements to contracts?

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      41. Are there different segments of customers?

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      42. Has a Regional Health Information Organization requirement not been met?

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      43. How will the Regional Health Information Organization team and the group measure complete success of Regional Health Information Organization?

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      44. What knowledge or experience is required?

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      45. What customer feedback methods were used to solicit their input?

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      46. What are the tasks and definitions?

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      47. How do you manage unclear Regional Health Information Organization requirements?

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      48. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      49. How

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