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      110. What critical content must be communicated – who, what, when, where, and how?

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      111. Is it clearly defined in and to your organization what you do?

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      112. Is there any additional Evaluation and Program Planning definition of success?

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      113. Is scope creep really all bad news?

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      114. Does the scope remain the same?

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      115. How do you manage scope?

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      116. What is in the scope and what is not in scope?

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      117. How can the value of Evaluation and Program Planning be defined?

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      118. What system do you use for gathering Evaluation and Program Planning information?

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      119. What key stakeholder process output measure(s) does Evaluation and Program Planning leverage and how?

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      120. How will variation in the actual durations of each activity be dealt with to ensure that the expected Evaluation and Program Planning results are met?

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      121. Have all of the relationships been defined properly?

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      122. Has a high-level ‘as is’ process map been completed, verified and validated?

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      123. What are the Evaluation and Program Planning tasks and definitions?

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      124. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      125. Has a Evaluation and Program Planning requirement not been met?

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      126. Do you have organizational privacy requirements?

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      127. Is Evaluation and Program Planning linked to key stakeholder goals and objectives?

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      128. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      129. What defines best in class?

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      130. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      131. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      132. When is the estimated completion date?

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      133. What customer feedback methods were used to solicit their input?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Evaluation and Program Planning Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What causes innovation to fail or succeed in your organization?

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      2. What are your primary costs, revenues, assets?

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      3. Is the cost worth the Evaluation and Program Planning effort ?

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      4. How long to keep data and how to manage retention costs?

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      5. Do you have a flow diagram of what happens?

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      6. How do you measure success?

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      7. What are your key Evaluation and Program Planning organizational performance measures, including key short and longer-term financial measures?

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      8. What is the Evaluation and Program Planning business impact?

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      9. What causes mismanagement?

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      10. What drives O&M cost?

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      11. What is the cost of rework?

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      12. How do you verify the authenticity of the data and information used?

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      13. What harm might be caused?

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      14. Is the solution cost-effective?

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      15. What are the costs of delaying Evaluation and Program Planning action?

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      16. Do you have an issue in getting priority?

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      17. Has a cost center been established?

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      18. How is progress measured?

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      19. How are measurements made?

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      20. How do you measure efficient delivery of Evaluation and Program Planning services?

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      21. What are the Evaluation and Program Planning investment costs?

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      22. Where is the cost?

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      23. How do you verify the Evaluation and Program Planning requirements quality?

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      24. How frequently do you verify your Evaluation and Program Planning strategy?

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      25. Are the measurements objective?

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      26. Why do the measurements/indicators matter?

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      27. What is measured? Why?

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