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RFI work? How is the team addressing them?

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      89. Are business resumption and contingency requirements included?

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      90. Has the direction changed at all during the course of RFI? If so, when did it change and why?

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      91. What is the context?

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      92. Is RFI required?

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      93. Is the RFI scope complete and appropriately sized?

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      94. The political context: who holds power?

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      95. Is participatory governance appropriate in a given context and situation?

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      96. Are stakeholder processes mapped?

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      97. Scope of sensitive information?

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      98. Are different versions of process maps needed to account for the different types of inputs?

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      99. Is policy intervention required?

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      100. Are there different segments of customers?

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      101. Are all requirements met?

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      102. Is the team sponsored by a champion or stakeholder leader?

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      103. Have the customer needs been translated into specific, measurable requirements? How?

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      104. What is the scope of the RFI work?

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      105. What constraints exist that might impact the team?

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      106. How often are the team meetings?

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      107. Has everyone on the team, including the team leaders, been properly trained?

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      108. Is the team formed and are team leaders (Coaches and Management Leads) assigned?

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      109. Are roles and responsibilities formally defined?

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      110. Is the RFI scope manageable?

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      111. Who is gathering information?

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      112. What key stakeholder process output measure(s) does RFI leverage and how?

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      113. Is special RFI user knowledge required?

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      114. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      115. Have all basic functions of RFI been defined?

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      116. How will the RFI team and the group measure complete success of RFI?

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      117. What information do you gather?

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      118. Has a project plan, Gantt chart, or similar been developed/completed?

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      119. Has a team charter been developed and communicated?

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      120. Are team charters developed?

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      121. What is out-of-scope initially?

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      122. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      123. What are the rough order estimates on cost savings/opportunities that RFI brings?

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      124. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      125. What is the scope?

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      126. Has the RFI work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      127. When is the estimated completion date?

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      128. What customer feedback methods were used to solicit their input?

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      129. Has a RFI requirement not been met?

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      130. Is there a critical path to deliver RFI results?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the RFI Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. How will you measure your RFI effectiveness?

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      2. The approach of traditional RFI works for detail complexity but is focused on a systematic approach rather than an understanding of the nature of systems themselves, what approach will permit your organization to deal with the kind of unpredictable emergent behaviors that dynamic complexity can introduce?

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      3. Did you tackle the cause or the symptom?

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      4. What are the estimated costs of proposed changes?

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      5. How do you measure variability?

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      6. Are you aware of what could cause a problem?

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      7. What are the RFI investment costs?

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      8. Is the cost worth the RFI effort ?

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      9. How much does it cost?

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      10.

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