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      69. Why is this needed?

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      70. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?

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      71. Does a method of overfill prevention already exist on the ust(s) in accordance with 40 cfr 280(c)(ii)?

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      72. What else needs to be measured?

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      73. How does it fit into your organizational needs and tasks?

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      74. What is the problem or issue?

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      75. What resources or support might you need?

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      76. What are the stakeholder objectives to be achieved with RFI?

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      77. Looking at each person individually – does every one have the qualities which are needed to work in this group?

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      78. What is the problem and/or vulnerability?

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      79. How are you going to measure success?

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      80. What are the expected benefits of RFI to the stakeholder?

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      81. How do you recognize an objection?

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      82. Will a response program recognize when a crisis occurs and provide some level of response?

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      83. What creative shifts do you need to take?

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      84. Who should resolve the RFI issues?

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      85. How much are sponsors, customers, partners, stakeholders involved in RFI? In other words, what are the risks, if RFI does not deliver successfully?

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      86. Think about the people you identified for your RFI project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?

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      87. What tools and technologies are needed for a custom RFI project?

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      88. What prevents you from making the changes you know will make you a more effective RFI leader?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the RFI Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. How do you catch RFI definition inconsistencies?

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      2. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      3. Are the RFI requirements testable?

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      4. What was the context?

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      5. Are approval levels defined for contracts and supplements to contracts?

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      6. Is a fully trained team formed, supported, and committed to work on the RFI improvements?

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      7. Is there a RFI management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      8. Do you have a RFI success story or case study ready to tell and share?

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      9. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      10. Has your scope been defined?

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      11. How and when will the baselines be defined?

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      12. Does the team have regular meetings?

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      13. Has/have the customer(s) been identified?

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      14. Have specific policy objectives been defined?

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      15. What scope do you want your strategy to cover?

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      16. How have you defined all RFI requirements first?

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      17. Who is gathering RFI information?

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      18. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      19. Is scope creep really all bad news?

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      20. How do you gather the stories?

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      21. What is the definition of success?

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      22. How did the RFI manager receive input to the development of a RFI improvement plan and the estimated completion dates/times of each activity?

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      23. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      24. How are consistent RFI definitions important?

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      25. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      26. Is there a clear RFI case definition?

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      27. What happens if RFI’s scope changes?

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      28. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      29. What RFI requirements should be gathered?

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      30.

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