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quantitative)?

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      121. How do you gather the stories?

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      122. Is Quality in Health Care linked to key stakeholder goals and objectives?

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      123. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      124. What baselines are required to be defined and managed?

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      125. What is a worst-case scenario for losses?

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      126. Is there a Quality in Health Care management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      127. Is there a critical path to deliver Quality in Health Care results?

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      128. How can the value of Quality in Health Care be defined?

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      129. How will the Quality in Health Care team and the group measure complete success of Quality in Health Care?

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      130. Are customer(s) identified and segmented according to their different needs and requirements?

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      131. How are consistent Quality in Health Care definitions important?

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      132. What is the scope of the Quality in Health Care effort?

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      133. Who is gathering Quality in Health Care information?

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      134. What sort of initial information to gather?

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      135. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      136. What gets examined?

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      137. What is out-of-scope initially?

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      138. How would you define Quality in Health Care leadership?

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      139. Is the team equipped with available and reliable resources?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Quality in Health Care Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Are there measurements based on task performance?

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      2. When should you bother with diagrams?

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      3. What could cause delays in the schedule?

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      4. What are your customers expectations and measures?

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      5. Does the Quality in Health Care task fit the client’s priorities?

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      6. How sensitive must the Quality in Health Care strategy be to cost?

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      7. What are allowable costs?

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      8. Are actual costs in line with budgeted costs?

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      9. How do you verify performance?

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      10. How can you measure Quality in Health Care in a systematic way?

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      11. What are the uncertainties surrounding estimates of impact?

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      12. Are the measurements objective?

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      13. When are costs are incurred?

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      14. What does verifying compliance entail?

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      15. How can a Quality in Health Care test verify your ideas or assumptions?

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      16. Are supply costs steady or fluctuating?

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      17. What harm might be caused?

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      18. What drives O&M cost?

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      19. How to cause the change?

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      20. What is an unallowable cost?

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      21. What is the cause of any Quality in Health Care gaps?

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      22. How is performance measured?

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      23. Is there an opportunity to verify requirements?

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      24. Where is the cost?

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      25. What are the costs and benefits?

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      26. How can you reduce the costs of obtaining inputs?

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      27. How can you reduce costs?

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      28. Has a cost center been established?

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      29. Do you verify that corrective actions were taken?

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      30. What causes innovation to fail or succeed in your organization?

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      31. Do you have an issue in getting priority?

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      32. What are the costs of reform?

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      33. Do you have a flow diagram of what happens?

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      34. Which Quality in Health Care impacts are significant?

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      35. What disadvantage does this cause for the user?

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      36.

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