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the corresponding spoke in the Quality In Health Care Scorecard on the second next page of the Self-Assessment.

      Your completed Quality In Health Care Scorecard will give you a clear presentation of which Quality In Health Care areas need attention.

      Quality In Health Care

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Quality In Health Care

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Quality In Health Care

      Scorecard Example12

      Quality In Health Care

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:43

      CRITERION #4: ANALYZE:57

      CRITERION #5: IMPROVE:74

      CRITERION #6: CONTROL:91

      CRITERION #7: SUSTAIN:103

      Quality In Health Care and Managing Projects, Criteria for Project Managers:127

      1.0 Initiating Process Group: Quality In Health Care128

      1.1 Project Charter: Quality In Health Care130

      1.2 Stakeholder Register: Quality In Health Care132

      1.3 Stakeholder Analysis Matrix: Quality In Health Care133

      2.0 Planning Process Group: Quality In Health Care135

      2.1 Project Management Plan: Quality In Health Care137

      2.2 Scope Management Plan: Quality In Health Care139

      2.3 Requirements Management Plan: Quality In Health Care141

      2.4 Requirements Documentation: Quality In Health Care143

      2.5 Requirements Traceability Matrix: Quality In Health Care145

      2.6 Project Scope Statement: Quality In Health Care147

      2.7 Assumption and Constraint Log: Quality In Health Care149

      2.8 Work Breakdown Structure: Quality In Health Care151

      2.9 WBS Dictionary: Quality In Health Care153

      2.10 Schedule Management Plan: Quality In Health Care156

      2.11 Activity List: Quality In Health Care158

      2.12 Activity Attributes: Quality In Health Care160

      2.13 Milestone List: Quality In Health Care162

      2.14 Network Diagram: Quality In Health Care164

      2.15 Activity Resource Requirements: Quality In Health Care166

      2.16 Resource Breakdown Structure: Quality In Health Care168

      2.17 Activity Duration Estimates: Quality In Health Care170

      2.18 Duration Estimating Worksheet: Quality In Health Care172

      2.19 Project Schedule: Quality In Health Care174

      2.20 Cost Management Plan: Quality In Health Care176

      2.21 Activity Cost Estimates: Quality In Health Care178

      2.22 Cost Estimating Worksheet: Quality In Health Care180

      2.23 Cost Baseline: Quality In Health Care182

      2.24 Quality Management Plan: Quality In Health Care184

      2.25 Quality Metrics: Quality In Health Care186

      2.26 Process Improvement Plan: Quality In Health Care188

      2.27 Responsibility Assignment Matrix: Quality In Health Care190

      2.28 Roles and Responsibilities: Quality In Health Care192

      2.29 Human Resource Management Plan: Quality In Health Care194

      2.30 Communications Management Plan: Quality In Health Care196

      2.31 Risk Management Plan: Quality In Health Care198

      2.32 Risk Register: Quality In Health Care200

      2.33 Probability and Impact Assessment: Quality In Health Care202

      2.34 Probability and Impact Matrix: Quality In Health Care204

      2.35 Risk Data Sheet: Quality In Health Care206

      2.36 Procurement Management Plan: Quality In Health Care208

      2.37 Source Selection Criteria: Quality In Health Care210

      2.38 Stakeholder Management Plan: Quality In Health Care212

      2.39 Change Management Plan: Quality In Health Care214

      3.0 Executing Process Group: Quality In Health Care216

      3.1 Team Member Status Report: Quality In Health Care218

      3.2 Change Request: Quality In Health Care220

      3.3 Change Log: Quality In Health Care222

      3.4 Decision Log: Quality In Health Care224

      3.5 Quality Audit: Quality In Health Care226

      3.6 Team Directory: Quality In Health Care229

      3.7 Team Operating Agreement: Quality In Health Care231

      3.8 Team Performance Assessment: Quality In Health Care233

      3.9 Team Member Performance Assessment: Quality In Health Care235

      3.10 Issue Log: Quality In Health Care237

      4.0 Monitoring and Controlling Process Group: Quality In Health Care239

      4.1 Project Performance Report: Quality In Health Care241

      4.2 Variance Analysis: Quality In Health Care243

      4.3 Earned Value Status: Quality In Health Care245

      4.4 Risk Audit: Quality In Health Care247

      4.5 Contractor Status Report: Quality In Health Care249

      4.6 Formal Acceptance: Quality In Health Care251

      5.0 Closing Process Group: Quality In Health Care253

      5.1 Procurement Audit: Quality In Health Care255

      5.2 Contract Close-Out: Quality In Health Care257

      5.3 Project or Phase Close-Out: Quality In Health Care259

      5.4 Lessons Learned: Quality In Health Care261

      Index263

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1

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