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      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      IBM Cloud Object Storage

      Scorecard Example13

      IBM Cloud Object Storage

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:44

      CRITERION #4: ANALYZE:59

      CRITERION #5: IMPROVE:75

      CRITERION #6: CONTROL:91

      CRITERION #7: SUSTAIN:103

      IBM Cloud Object Storage and Managing Projects, Criteria for Project Managers:129

      1.0 Initiating Process Group: IBM Cloud Object Storage130

      1.1 Project Charter: IBM Cloud Object Storage132

      1.2 Stakeholder Register: IBM Cloud Object Storage134

      1.3 Stakeholder Analysis Matrix: IBM Cloud Object Storage135

      2.0 Planning Process Group: IBM Cloud Object Storage137

      2.1 Project Management Plan: IBM Cloud Object Storage139

      2.2 Scope Management Plan: IBM Cloud Object Storage141

      2.3 Requirements Management Plan: IBM Cloud Object Storage143

      2.4 Requirements Documentation: IBM Cloud Object Storage145

      2.5 Requirements Traceability Matrix: IBM Cloud Object Storage147

      2.6 Project Scope Statement: IBM Cloud Object Storage149

      2.7 Assumption and Constraint Log: IBM Cloud Object Storage152

      2.8 Work Breakdown Structure: IBM Cloud Object Storage154

      2.9 WBS Dictionary: IBM Cloud Object Storage156

      2.10 Schedule Management Plan: IBM Cloud Object Storage158

      2.11 Activity List: IBM Cloud Object Storage160

      2.12 Activity Attributes: IBM Cloud Object Storage162

      2.13 Milestone List: IBM Cloud Object Storage164

      2.14 Network Diagram: IBM Cloud Object Storage166

      2.15 Activity Resource Requirements: IBM Cloud Object Storage168

      2.16 Resource Breakdown Structure: IBM Cloud Object Storage170

      2.17 Activity Duration Estimates: IBM Cloud Object Storage172

      2.18 Duration Estimating Worksheet: IBM Cloud Object Storage174

      2.19 Project Schedule: IBM Cloud Object Storage176

      2.20 Cost Management Plan: IBM Cloud Object Storage178

      2.21 Activity Cost Estimates: IBM Cloud Object Storage180

      2.22 Cost Estimating Worksheet: IBM Cloud Object Storage182

      2.23 Cost Baseline: IBM Cloud Object Storage184

      2.24 Quality Management Plan: IBM Cloud Object Storage186

      2.25 Quality Metrics: IBM Cloud Object Storage188

      2.26 Process Improvement Plan: IBM Cloud Object Storage190

      2.27 Responsibility Assignment Matrix: IBM Cloud Object Storage192

      2.28 Roles and Responsibilities: IBM Cloud Object Storage194

      2.29 Human Resource Management Plan: IBM Cloud Object Storage196

      2.30 Communications Management Plan: IBM Cloud Object Storage198

      2.31 Risk Management Plan: IBM Cloud Object Storage200

      2.32 Risk Register: IBM Cloud Object Storage202

      2.33 Probability and Impact Assessment: IBM Cloud Object Storage204

      2.34 Probability and Impact Matrix: IBM Cloud Object Storage206

      2.35 Risk Data Sheet: IBM Cloud Object Storage208

      2.36 Procurement Management Plan: IBM Cloud Object Storage210

      2.37 Source Selection Criteria: IBM Cloud Object Storage212

      2.38 Stakeholder Management Plan: IBM Cloud Object Storage214

      2.39 Change Management Plan: IBM Cloud Object Storage216

      3.0 Executing Process Group: IBM Cloud Object Storage218

      3.1 Team Member Status Report: IBM Cloud Object Storage220

      3.2 Change Request: IBM Cloud Object Storage222

      3.3 Change Log: IBM Cloud Object Storage224

      3.4 Decision Log: IBM Cloud Object Storage226

      3.5 Quality Audit: IBM Cloud Object Storage228

      3.6 Team Directory: IBM Cloud Object Storage230

      3.7 Team Operating Agreement: IBM Cloud Object Storage232

      3.8 Team Performance Assessment: IBM Cloud Object Storage234

      3.9 Team Member Performance Assessment: IBM Cloud Object Storage236

      3.10 Issue Log: IBM Cloud Object Storage238

      4.0 Monitoring and Controlling Process Group: IBM Cloud Object Storage239

      4.1 Project Performance Report: IBM Cloud Object Storage241

      4.2 Variance Analysis: IBM Cloud Object Storage243

      4.3 Earned Value Status: IBM Cloud Object Storage245

      4.4 Risk Audit: IBM Cloud Object Storage247

      4.5 Contractor Status Report: IBM Cloud Object Storage249

      4.6 Formal Acceptance: IBM Cloud Object Storage251

      5.0 Closing Process Group: IBM Cloud Object Storage253

      5.1 Procurement Audit: IBM Cloud Object Storage255

      5.2 Contract Close-Out: IBM Cloud Object Storage257

      5.3 Project or Phase Close-Out: IBM Cloud Object Storage259

      5.4 Lessons Learned: IBM Cloud Object Storage261

      Index263

      CRITERION #1: RECOGNIZE