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spoke in the Information Logistics Scorecard on the second next page of the Self-Assessment.

      Your completed Information Logistics Scorecard will give you a clear presentation of which Information Logistics areas need attention.

      Information Logistics

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Information Logistics

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Information Logistics

      Scorecard Example12

      Information Logistics

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:44

      CRITERION #4: ANALYZE:58

      CRITERION #5: IMPROVE:74

      CRITERION #6: CONTROL:90

      CRITERION #7: SUSTAIN:102

      Information Logistics and Managing Projects, Criteria for Project Managers:127

      1.0 Initiating Process Group: Information Logistics128

      1.1 Project Charter: Information Logistics130

      1.2 Stakeholder Register: Information Logistics132

      1.3 Stakeholder Analysis Matrix: Information Logistics133

      2.0 Planning Process Group: Information Logistics135

      2.1 Project Management Plan: Information Logistics137

      2.2 Scope Management Plan: Information Logistics139

      2.3 Requirements Management Plan: Information Logistics141

      2.4 Requirements Documentation: Information Logistics143

      2.5 Requirements Traceability Matrix: Information Logistics145

      2.6 Project Scope Statement: Information Logistics147

      2.7 Assumption and Constraint Log: Information Logistics149

      2.8 Work Breakdown Structure: Information Logistics151

      2.9 WBS Dictionary: Information Logistics153

      2.10 Schedule Management Plan: Information Logistics156

      2.11 Activity List: Information Logistics158

      2.12 Activity Attributes: Information Logistics160

      2.13 Milestone List: Information Logistics162

      2.14 Network Diagram: Information Logistics164

      2.15 Activity Resource Requirements: Information Logistics166

      2.16 Resource Breakdown Structure: Information Logistics167

      2.17 Activity Duration Estimates: Information Logistics169

      2.18 Duration Estimating Worksheet: Information Logistics171

      2.19 Project Schedule: Information Logistics173

      2.20 Cost Management Plan: Information Logistics175

      2.21 Activity Cost Estimates: Information Logistics177

      2.22 Cost Estimating Worksheet: Information Logistics179

      2.23 Cost Baseline: Information Logistics181

      2.24 Quality Management Plan: Information Logistics183

      2.25 Quality Metrics: Information Logistics185

      2.26 Process Improvement Plan: Information Logistics187

      2.27 Responsibility Assignment Matrix: Information Logistics189

      2.28 Roles and Responsibilities: Information Logistics191

      2.29 Human Resource Management Plan: Information Logistics193

      2.30 Communications Management Plan: Information Logistics195

      2.31 Risk Management Plan: Information Logistics197

      2.32 Risk Register: Information Logistics199

      2.33 Probability and Impact Assessment: Information Logistics201

      2.34 Probability and Impact Matrix: Information Logistics203

      2.35 Risk Data Sheet: Information Logistics205

      2.36 Procurement Management Plan: Information Logistics207

      2.37 Source Selection Criteria: Information Logistics209

      2.38 Stakeholder Management Plan: Information Logistics211

      2.39 Change Management Plan: Information Logistics213

      3.0 Executing Process Group: Information Logistics215

      3.1 Team Member Status Report: Information Logistics217

      3.2 Change Request: Information Logistics219

      3.3 Change Log: Information Logistics221

      3.4 Decision Log: Information Logistics223

      3.5 Quality Audit: Information Logistics225

      3.6 Team Directory: Information Logistics228

      3.7 Team Operating Agreement: Information Logistics230

      3.8 Team Performance Assessment: Information Logistics232

      3.9 Team Member Performance Assessment: Information Logistics235

      3.10 Issue Log: Information Logistics237

      4.0 Monitoring and Controlling Process Group: Information Logistics239

      4.1 Project Performance Report: Information Logistics241

      4.2 Variance Analysis: Information Logistics243

      4.3 Earned Value Status: Information Logistics245

      4.4 Risk Audit: Information Logistics247

      4.5 Contractor Status Report: Information Logistics249

      4.6 Formal Acceptance: Information Logistics251

      5.0 Closing Process Group: Information Logistics253

      5.1 Procurement Audit: Information Logistics255

      5.2 Contract Close-Out: Information Logistics257

      5.3 Project or Phase Close-Out: Information Logistics259

      5.4 Lessons Learned: Information Logistics261

      Index263

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1.

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