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scope to assess?

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      83. What are the record-keeping requirements of Information officer activities?

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      84. Has a high-level ‘as is’ process map been completed, verified and validated?

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      85. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      86. What would be the goal or target for a Information officer’s improvement team?

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      87. How do you build the right business case?

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      88. How is the team tracking and documenting its work?

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      89. Is the Information officer scope manageable?

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      90. Do you have a comprehensive set of service level agreement requirements?

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      91. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      92. Is the team equipped with available and reliable resources?

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      93. Is there a clear Information officer case definition?

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      94. Has a project plan, Gantt chart, or similar been developed/completed?

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      95. Is there a Information officer management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      96. What is out-of-scope initially?

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      97. Are resources adequate for the scope?

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      98. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      99. Is Information officer required?

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      100. What customer feedback methods were used to solicit their input?

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      101. Is the work to date meeting requirements?

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      102. If substitutes have been appointed, have they been briefed on the Information officer goals and received regular communications as to the progress to date?

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      103. What is in scope?

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      104. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      105. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      106. Will team members regularly document their Information officer work?

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      107. Is Information officer currently on schedule according to the plan?

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      108. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      109. Does the team have regular meetings?

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      110. How do you gather requirements?

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      111. What is the context?

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      112. How and when will the baselines be defined?

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      113. Are improvement team members fully trained on Information officer?

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      114. Where can you gather more information?

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      115. Has a team charter been developed and communicated?

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      116. What Information officer requirements should be gathered?

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      117. What key stakeholder process output measure(s) does Information officer leverage and how?

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      118. How do you hand over Information officer context?

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      119. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      120. What is in the scope and what is not in scope?

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      121. Is it clearly defined in and to your organization what you do?

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      122. Is the team formed and are team leaders (Coaches and Management Leads) assigned?

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      123. Will team members perform Information officer work when assigned and in a timely fashion?

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      124. How do you keep key subject matter experts in the loop?

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      125. What scope do you want your strategy to cover?

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      126. Are team charters developed?

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      127. Who are the Information officer improvement team members, including Management Leads and Coaches?

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      128. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      129. What is the worst case scenario?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Information officer Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Who participated in the data collection for measurements?

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