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What are the dynamics of the communication plan?

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      14. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      15. What are (control) requirements for Collaborative tools Information?

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      16. Are accountability and ownership for Collaborative tools clearly defined?

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      17. Do you have a Collaborative tools success story or case study ready to tell and share?

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      18. How will variation in the actual durations of each activity be dealt with to ensure that the expected Collaborative tools results are met?

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      19. What are the record-keeping requirements of Collaborative tools activities?

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      20. How do you hand over Collaborative tools context?

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      21. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      22. How do you build the right business case?

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      23. What scope to assess?

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      24. What baselines are required to be defined and managed?

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      25. What scope do you want your strategy to cover?

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      26. Does the team have regular meetings?

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      27. Scope of sensitive information?

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      28. What are the rough order estimates on cost savings/opportunities that Collaborative tools brings?

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      29. How often are the team meetings?

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      30. What is a worst-case scenario for losses?

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      31. How do you keep key subject matter experts in the loop?

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      32. What sources do you use to gather information for a Collaborative tools study?

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      33. What is the definition of success?

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      34. Has the direction changed at all during the course of Collaborative tools? If so, when did it change and why?

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      35. Is the work to date meeting requirements?

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      36. What are the Collaborative tools use cases?

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      37. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      38. Is Collaborative tools currently on schedule according to the plan?

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      39. How is the team tracking and documenting its work?

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      40. How do you manage scope?

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      41. Are there different segments of customers?

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      42. The political context: who holds power?

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      43. What are the compelling stakeholder reasons for embarking on Collaborative tools?

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      44. When are meeting minutes sent out? Who is on the distribution list?

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      45. Why are you doing Collaborative tools and what is the scope?

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      46. Who is gathering information?

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      47. What constraints exist that might impact the team?

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      48. Are the Collaborative tools requirements complete?

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      49. What happens if Collaborative tools’s scope changes?

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      50. Has a project plan, Gantt chart, or similar been developed/completed?

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      51. Have all of the relationships been defined properly?

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      52. What is out-of-scope initially?

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      53. What defines best in class?

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      54. Is it clearly defined in and to your organization what you do?

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      55. If substitutes have been appointed, have they been briefed on the Collaborative tools goals and received regular communications as to the progress to date?

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      56. Are improvement team members fully trained on Collaborative tools?

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      57. Are resources adequate for the scope?

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      58. What are the core elements of the Collaborative tools business case?

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      59. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      60. What is the definition of Collaborative tools excellence?

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      61. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      62. What information do you gather?

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      63. What key stakeholder process output measure(s) does Collaborative tools leverage and how?

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      64. Are audit criteria, scope, frequency and methods defined?

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      65. Where can you gather more information?

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      66. What Collaborative tools requirements should be gathered?

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      67. Is full participation by members in regularly held team meetings guaranteed?

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      68. Are roles and responsibilities formally defined?

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      69. Is there a Collaborative tools management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and

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