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      69. How did the Disaster risk management manager receive input to the development of a Disaster risk management improvement plan and the estimated completion dates/times of each activity?

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      70. What is the context?

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      71. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      72. What is the scope of the Disaster risk management effort?

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      73. How often are the team meetings?

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      74. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      75. What system do you use for gathering Disaster risk management information?

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      76. How do you keep key subject matter experts in the loop?

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      77. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      78. Are there different segments of customers?

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      79. What is the scope?

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      80. Does the team have regular meetings?

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      81. How do you manage scope?

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      82. The political context: who holds power?

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      83. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      84. How does the Disaster risk management manager ensure against scope creep?

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      85. Who is gathering Disaster risk management information?

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      86. What sort of initial information to gather?

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      87. Have all basic functions of Disaster risk management been defined?

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      88. When is/was the Disaster risk management start date?

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      89. Has a Disaster risk management requirement not been met?

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      90. Has everyone on the team, including the team leaders, been properly trained?

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      91. How do you hand over Disaster risk management context?

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      92. Have specific policy objectives been defined?

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      93. What are the dynamics of the communication plan?

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      94. Is it clearly defined in and to your organization what you do?

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      95. Are all requirements met?

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      96. Are required metrics defined, what are they?

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      97. When are meeting minutes sent out? Who is on the distribution list?

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      98. What is the scope of the Disaster risk management work?

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      99. How would you define the culture at your organization, how susceptible is it to Disaster risk management changes?

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      100. What key stakeholder process output measure(s) does Disaster risk management leverage and how?

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      101. What information do you gather?

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      102. Has/have the customer(s) been identified?

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      103. What would be the goal or target for a Disaster risk management’s improvement team?

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      104. What is the definition of Disaster risk management excellence?

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      105. What was the context?

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      106. If substitutes have been appointed, have they been briefed on the Disaster risk management goals and received regular communications as to the progress to date?

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      107. What is out-of-scope initially?

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      108. How have you defined all Disaster risk management requirements first?

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      109. Do you all define Disaster risk management in the same way?

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      110. Has the direction changed at all during the course of Disaster risk management? If so, when did it change and why?

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      111. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      112. Why are you doing Disaster risk management and what is the scope?

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      113. Are there any constraints known that bear on the ability to perform Disaster risk management work? How is the team addressing them?

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      114. Will a Disaster risk management production readiness review be required?

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      115. Have the customer needs been translated into specific, measurable requirements? How?

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      116. What are the record-keeping requirements of Disaster risk management activities?

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      117. How would you define Disaster risk management leadership?

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      118. Who are the Disaster risk management improvement team members, including Management Leads and Coaches?

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      119. Has your scope been defined?

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      120. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      121. What critical content must be communicated – who, what, when, where, and how?

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      122. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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