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the corresponding spoke in the Environmental Business Scorecard on the second next page of the Self-Assessment.

      Your completed Environmental Business Scorecard will give you a clear presentation of which Environmental Business areas need attention.

      Environmental Business

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Environmental Business

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Environmental Business

      Scorecard Example12

      Environmental Business

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:43

      CRITERION #4: ANALYZE:58

      CRITERION #5: IMPROVE:74

      CRITERION #6: CONTROL:91

      CRITERION #7: SUSTAIN:104

      Environmental Business and Managing Projects, Criteria for Project Managers:131

      1.0 Initiating Process Group: Environmental Business132

      1.1 Project Charter: Environmental Business134

      1.2 Stakeholder Register: Environmental Business136

      1.3 Stakeholder Analysis Matrix: Environmental Business137

      2.0 Planning Process Group: Environmental Business139

      2.1 Project Management Plan: Environmental Business142

      2.2 Scope Management Plan: Environmental Business144

      2.3 Requirements Management Plan: Environmental Business146

      2.4 Requirements Documentation: Environmental Business148

      2.5 Requirements Traceability Matrix: Environmental Business150

      2.6 Project Scope Statement: Environmental Business152

      2.7 Assumption and Constraint Log: Environmental Business155

      2.8 Work Breakdown Structure: Environmental Business157

      2.9 WBS Dictionary: Environmental Business159

      2.10 Schedule Management Plan: Environmental Business161

      2.11 Activity List: Environmental Business163

      2.12 Activity Attributes: Environmental Business165

      2.13 Milestone List: Environmental Business167

      2.14 Network Diagram: Environmental Business169

      2.15 Activity Resource Requirements: Environmental Business171

      2.16 Resource Breakdown Structure: Environmental Business172

      2.17 Activity Duration Estimates: Environmental Business174

      2.18 Duration Estimating Worksheet: Environmental Business176

      2.19 Project Schedule: Environmental Business178

      2.20 Cost Management Plan: Environmental Business180

      2.21 Activity Cost Estimates: Environmental Business182

      2.22 Cost Estimating Worksheet: Environmental Business184

      2.23 Cost Baseline: Environmental Business186

      2.24 Quality Management Plan: Environmental Business188

      2.25 Quality Metrics: Environmental Business190

      2.26 Process Improvement Plan: Environmental Business192

      2.27 Responsibility Assignment Matrix: Environmental Business194

      2.28 Roles and Responsibilities: Environmental Business196

      2.29 Human Resource Management Plan: Environmental Business198

      2.30 Communications Management Plan: Environmental Business200

      2.31 Risk Management Plan: Environmental Business202

      2.32 Risk Register: Environmental Business204

      2.33 Probability and Impact Assessment: Environmental Business206

      2.34 Probability and Impact Matrix: Environmental Business208

      2.35 Risk Data Sheet: Environmental Business210

      2.36 Procurement Management Plan: Environmental Business212

      2.37 Source Selection Criteria: Environmental Business214

      2.38 Stakeholder Management Plan: Environmental Business216

      2.39 Change Management Plan: Environmental Business218

      3.0 Executing Process Group: Environmental Business220

      3.1 Team Member Status Report: Environmental Business222

      3.2 Change Request: Environmental Business224

      3.3 Change Log: Environmental Business226

      3.4 Decision Log: Environmental Business228

      3.5 Quality Audit: Environmental Business230

      3.6 Team Directory: Environmental Business232

      3.7 Team Operating Agreement: Environmental Business234

      3.8 Team Performance Assessment: Environmental Business236

      3.9 Team Member Performance Assessment: Environmental Business238

      3.10 Issue Log: Environmental Business240

      4.0 Monitoring and Controlling Process Group: Environmental Business242

      4.1 Project Performance Report: Environmental Business244

      4.2 Variance Analysis: Environmental Business246

      4.3 Earned Value Status: Environmental Business248

      4.4 Risk Audit: Environmental Business250

      4.5 Contractor Status Report: Environmental Business252

      4.6 Formal Acceptance: Environmental Business254

      5.0 Closing Process Group: Environmental Business256

      5.1 Procurement Audit: Environmental Business258

      5.2 Contract Close-Out: Environmental Business260

      5.3 Project or Phase Close-Out: Environmental Business262

      5.4 Lessons Learned: Environmental Business264

      Index266

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1

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