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does Case Management Systems success mean to the stakeholders?

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      59. Does your organization need more Case Management Systems education?

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      60. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?

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      61. How does it fit into your organizational needs and tasks?

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      62. Whom do you really need or want to serve?

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      63. Do you need to avoid or amend any Case Management Systems activities?

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      64. What are the Case Management Systems resources needed?

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      65. Looking at each person individually – does every one have the qualities which are needed to work in this group?

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      66. Can management personnel recognize the monetary benefit of Case Management Systems?

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      67. What is the Case Management Systems problem definition? What do you need to resolve?

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      68. Does Case Management Systems create potential expectations in other areas that need to be recognized and considered?

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      69. What training and capacity building actions are needed to implement proposed reforms?

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      70. Will Case Management Systems deliverables need to be tested and, if so, by whom?

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      71. What resources or support might you need?

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      72. What are the stakeholder objectives to be achieved with Case Management Systems?

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      73. What Case Management Systems coordination do you need?

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      74. Have you identified your Case Management Systems key performance indicators?

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      75. Who defines the rules in relation to any given issue?

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      76. What are the clients issues and concerns?

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      77. Do you know what you need to know about Case Management Systems?

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      78. Who needs to know about Case Management Systems?

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      79. Who needs to know?

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      80. To what extent would your organization benefit from being recognized as a award recipient?

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      81. How are you going to measure success?

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      82. Are problem definition and motivation clearly presented?

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      83. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

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      84. Who else hopes to benefit from it?

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      85. How do you recognize an objection?

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      86. What do employees need in the short term?

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      87. To what extent does each concerned units management team recognize Case Management Systems as an effective investment?

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      88. As a sponsor, customer or management, how important is it to meet goals, objectives?

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      89. How much are sponsors, customers, partners, stakeholders involved in Case Management Systems? In other words, what are the risks, if Case Management Systems does not deliver successfully?

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      90. Do you need different information or graphics?

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      91. Which issues are too important to ignore?

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      92. For your Case Management Systems project, identify and describe the business environment, is there more than one layer to the business environment?

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      93. What are the minority interests and what amount of minority interests can be recognized?

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      94. When a Case Management Systems manager recognizes a problem, what options are available?

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      95. Would you recognize a threat from the inside?

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      96. What is the problem and/or vulnerability?

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      97. Where do you need to exercise leadership?

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      98. How do you identify the kinds of information that you will need?

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      99. Are there any revenue recognition issues?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Case Management Systems Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Does the scope remain the same?

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      2. Are the Case Management Systems requirements complete?

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      3. Have all basic functions of Case Management Systems been defined?

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      4. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      5. What scope do you want your strategy to cover?

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      6. How do you manage unclear Case Management Systems requirements?

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      7. How do you keep key subject matter experts in the loop?

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      8. Are task requirements clearly defined?

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