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What defines best in class?

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      3. How do you gather requirements?

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      4. Is there a critical path to deliver Human Resources for Health results?

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      5. Who approved the Human Resources for Health scope?

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      6. Is there any additional Human Resources for Health definition of success?

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      7. What sources do you use to gather information for a Human Resources for Health study?

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      8. What intelligence can you gather?

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      9. What critical content must be communicated – who, what, when, where, and how?

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      10. What scope to assess?

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      11. Is scope creep really all bad news?

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      12. How do you keep key subject matter experts in the loop?

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      13. Who is gathering information?

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      14. Are task requirements clearly defined?

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      15. What constraints exist that might impact the team?

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      16. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      17. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      18. The political context: who holds power?

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      19. Is Human Resources for Health required?

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      20. Has the direction changed at all during the course of Human Resources for Health? If so, when did it change and why?

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      21. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      22. What are the record-keeping requirements of Human Resources for Health activities?

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      23. What is the scope of Human Resources for Health?

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      24. Will team members perform Human Resources for Health work when assigned and in a timely fashion?

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      25. Has/have the customer(s) been identified?

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      26. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      27. What scope do you want your strategy to cover?

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      28. What is the context?

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      29. Has a team charter been developed and communicated?

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      30. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      31. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      32. Have specific policy objectives been defined?

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      33. Is full participation by members in regularly held team meetings guaranteed?

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      34. Have all of the relationships been defined properly?

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      35. Where can you gather more information?

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      36. What are the rough order estimates on cost savings/opportunities that Human Resources for Health brings?

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      37. Has a Human Resources for Health requirement not been met?

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      38. What is the scope of the Human Resources for Health effort?

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      39. What are the core elements of the Human Resources for Health business case?

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      40. Are there any constraints known that bear on the ability to perform Human Resources for Health work? How is the team addressing them?

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      41. Has your scope been defined?

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      42. What system do you use for gathering Human Resources for Health information?

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      43. Is the scope of Human Resources for Health defined?

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      44. What information should you gather?

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      45. How would you define Human Resources for Health leadership?

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      46. How does the Human Resources for Health manager ensure against scope creep?

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      47. What is in the scope and what is not in scope?

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      48. Are approval levels defined for contracts and supplements to contracts?

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      49. How do you gather Human Resources for Health requirements?

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      50. What is out of scope?

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      51. Is there a clear Human Resources for Health case definition?

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      52. What is the worst case scenario?

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      53. When are meeting minutes sent out? Who is on the distribution list?

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      54. What are the Human Resources for Health tasks and definitions?

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      55. What is out-of-scope initially?

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      56. What would be the goal or target for a Human Resources for Health’s improvement team?

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      57. What customer feedback methods were used to solicit their input?

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      58. How do you build the right business case?

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      59. Is it clearly defined in and to your organization

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