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Are there recognized Controls and Data Services problems?

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      53. Who needs budgets?

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      54. Will it solve real problems?

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      55. How does it fit into your organizational needs and tasks?

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      56. Who are your key stakeholders who need to sign off?

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      57. How do you identify the kinds of information that you will need?

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      58. What else needs to be measured?

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      59. Did you miss any major Controls and Data Services issues?

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      60. What extra resources will you need?

      <--- Score

      61. Who needs to know about Controls and Data Services?

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      62. Are there regulatory / compliance issues?

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      63. Are problem definition and motivation clearly presented?

      <--- Score

      64. Consider your own Controls and Data Services project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

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      65. Which needs are not included or involved?

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      66. Will Controls and Data Services deliverables need to be tested and, if so, by whom?

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      67. As a sponsor, customer or management, how important is it to meet goals, objectives?

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      68. How are you going to measure success?

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      69. What is the problem and/or vulnerability?

      <--- Score

      70. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

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      71. How are training requirements identified?

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      72. Who should resolve the Controls and Data Services issues?

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      73. Are there any revenue recognition issues?

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      74. Which information does the Controls and Data Services business case need to include?

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      75. What are the stakeholder objectives to be achieved with Controls and Data Services?

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      76. How do you recognize an objection?

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      77. When a Controls and Data Services manager recognizes a problem, what options are available?

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      78. Why the need?

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      79. Where do you need to exercise leadership?

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      80. Where is training needed?

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      81. What do you need to start doing?

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      82. Is the need for organizational change recognized?

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      83. What is the problem or issue?

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      84. What do employees need in the short term?

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      85. Does the problem have ethical dimensions?

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      86. How do you take a forward-looking perspective in identifying Controls and Data Services research related to market response and models?

      <--- Score

      87. What prevents you from making the changes you know will make you a more effective Controls and Data Services leader?

      <--- Score

      88. What resources or support might you need?

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      89. What problems are you facing and how do you consider Controls and Data Services will circumvent those obstacles?

      <--- Score

      90. What is the smallest subset of the problem you can usefully solve?

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      91. Who needs what information?

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      92. Are there Controls and Data Services problems defined?

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      93. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

      <--- Score

      94. Are employees recognized for desired behaviors?

      <--- Score

      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Controls and Data Services Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What is the scope?

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      2. What sort of initial information to gather?

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      3. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      4. What system do you use for gathering Controls and Data Services information?

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      5. Are customer(s) identified and segmented according to their different needs and requirements?

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      6. What are (control) requirements for Controls and Data Services Information?

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      7. Does the scope remain the same?

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      8. How did the Controls and Data Services manager receive input to the development of a Controls and Data Services improvement plan and the estimated completion dates/times of each activity?

      <--- Score

      9. Is there a completed,

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