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Public Service Management A Complete Guide - 2020 Edition. Gerardus Blokdyk
Читать онлайн.Название Public Service Management A Complete Guide - 2020 Edition
Год выпуска 0
isbn 9781867457503
Автор произведения Gerardus Blokdyk
Жанр Зарубежная деловая литература
Издательство Ingram
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59. What is the context?
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60. Has/have the customer(s) been identified?
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61. How do you think the partners involved in Public service management would have defined success?
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62. What key stakeholder process output measure(s) does Public service management leverage and how?
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63. Are roles and responsibilities formally defined?
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64. Do you all define Public service management in the same way?
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65. How do you gather Public service management requirements?
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66. When are meeting minutes sent out? Who is on the distribution list?
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67. Are resources adequate for the scope?
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68. Has your scope been defined?
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69. Has a high-level ‘as is’ process map been completed, verified and validated?
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70. What would be the goal or target for a Public service management’s improvement team?
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71. Is it clearly defined in and to your organization what you do?
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72. How do you build the right business case?
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73. Are accountability and ownership for Public service management clearly defined?
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74. What scope do you want your strategy to cover?
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75. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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76. How do you manage unclear Public service management requirements?
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77. What constraints exist that might impact the team?
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78. What are (control) requirements for Public service management Information?
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79. What happens if Public service management’s scope changes?
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80. In what way can you redefine the criteria of choice clients have in your category in your favor?
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81. When is the estimated completion date?
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82. What is the scope of the Public service management work?
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83. What critical content must be communicated – who, what, when, where, and how?
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84. The political context: who holds power?
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85. What was the context?
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86. Who is gathering information?
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87. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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88. How have you defined all Public service management requirements first?
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89. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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90. What baselines are required to be defined and managed?
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91. What Public service management requirements should be gathered?
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92. Is there a critical path to deliver Public service management results?
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93. Has a Public service management requirement not been met?
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94. Are required metrics defined, what are they?
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95. Have the customer needs been translated into specific, measurable requirements? How?
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96. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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97. Is the Public service management scope complete and appropriately sized?
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98. Are there different segments of customers?
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99. What is the definition of Public service management excellence?
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100. What sort of initial information to gather?
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101. Scope of sensitive information?
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102. What intelligence can you gather?
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103. Is there any additional Public service management definition of success?
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104. Where can you gather more information?
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105. Is the work to date meeting requirements?
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106. What defines best in class?
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107. What are the record-keeping requirements of Public service management activities?
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108. How do you manage changes in Public service management requirements?
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109. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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110. Does the scope remain the same?
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111. What customer feedback methods were used to solicit their input?
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112. What is the scope of the Public service management effort?
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113. How do you gather the stories?
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114. Are approval levels defined for contracts and supplements to contracts?
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115. What are the requirements for audit information?