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books in this series are addressed to thoughtful leaders, executives, and managers of all organizations who are struggling with and committed to responsible change. My hope and goal is to spark new intellectual capital by sharing ideas positioned at an angle to conventional thought—in short, to publish books that disturb the present in the service of a better future.

      BOOKS IN THE WARREN BENNIS SIGNATURE SERIES

Branden Self-Esteem at Work
Mitroff, Denton A Spiritual Audit of Corporate America
Schein The Corporate Culture Survival Guide
Sample The Contrarian’s Guide to Leadership
Lawrence, Nohria Driven
Cloke, Goldsmith The End of Management and the Rise of Organizational Democracy
Glen Leading Geeks
Cloke, Goldsmith The Art of Waking People Up

      Kenneth Cloke

      Joan Goldsmith

      The Art of Waking People Up

      Cultivating Awareness and Authenticity at Work

      Published by Jossey-Bass

      A Wiley Imprint

      989 Market Street, San Francisco, CA 94103-1741 www.josseybass.com

      No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-750-4470, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, e-mail: [email protected].

      Jossey-Bass books and products are available through most bookstores. To contact Jossey-Bass directly call our Customer Care Department within the U.S. at 800-956-7739 or outside the U.S. at 317-572-3986, or fax to 317-572-4002.

      Jossey-Bass also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books.

      Credits appear on page 305

       Library of Congress Cataloging-in-Publication Data

      Cloke, Ken, date.

      The art of waking people up : cultivating awareness and authenticity at work / by Kenneth Cloke and Joan Goldsmith.

      p. cm.

      “A Warren Bennis book.”

      Includes index.

      ISBN 0-7879-6380-1 (alk. paper)

      1. Mentoring in business. 2. Incentives in industry. 3. Organizational behavior.

      I. Goldsmith, Joan. II. Title.

      HF5385 .C54 2003

      658.3'124—dc21

      2002015466

      FIRST EDITION

      HB Printing 10 9 8 7 6 5 4 3 2 1

      BOOKS BY KENNETH CLOKE AND JOAN GOLDSMITH

      Thank God It’s Monday: 14 Values We Need to Humanize the Way We Work, Irwin/McGraw Hill, l997

      Resolving Conflict at Work: A Complete Guide for Everyone on the Job, Jossey-Bass/Wiley, 2000

      Resolving Personal and Organizational Conflicts: Stories of Transformation and Forgiveness, Jossey-Bass/Wiley, 2000

      The End of Management and the Rise of Organizational Democracy, Jossey-Bass/Wiley, January 2002

      BOOKS BY WARREN BENNIS AND JOAN GOLDSMITH

      Learning to Lead: A Workbook on Becoming a Leader, Addison Wesley, 1997

      BOOKS BY KENNETH CLOKE

      Mediating Dangerously: The Frontiers of Conflict Resolution, Jossey-Bass/Wiley, 2001

      Mediation, Revenge and the Magic of Forgiveness, Center for Dispute Resolution, Santa Monica, California, 1996

      To our mothers, Shirley and Miriam, who encouraged us to wake up, be authentic, and express our values through our work.

      Foreword

      About twenty years ago I wrote an article titled, with the poignance of a flower child, “Where Have All the Leaders Gone?” What I wonder about today is, Where will the leaders come from? Not too long ago, I did some pro bono consulting for an outstanding research center with a gazillion Nobel laureates on staff. Over the past few years they’ve had a lot of difficulty attracting and then holding on to leadership. The problem seemed simple yet intractable. Anybody who was good enough to pass the rigorous scientific criteria of the search committee didn’t want the job. They wanted to do science. Having served on dozens of search committees for academic deans and presidents, I know the same problem presents itself in many other forums. There is a genuine dearth of people who are accomplished in their disciplines and want to take on leadership and are competent at it. So every other year the aforementioned research institute, after a long, drawn-out process, hired some reluctant soul who, after a year or so, found out he really wanted to go back to his lab, and the search started all over again. Ad nauseam.

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