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Process Design: Making It Work helps process consultants, managers, facilitators, coaches, organizational development consultants?and anyone else who works with groups?to set up and deliver dynamic, creative process designs. Filled with illustrative cases, examples, and templates, this step-by-step resource is an invaluable aid when creating customized agendas and designs for situations ranging from basic meetings to complex, multiphased processes.

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A new approach to understanding and improving performance and public value This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, this guide will arm public service managers-whether in government, nonprofit, or even for-profit organizations-with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery. Martin Cole (Hartford, CT) is Group Chief Executive of Accenture's Government Operating Group. Greg Parston (London, UK) is Executive Director of the Accenture Institute for Public Service Value.

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Obtain the Best Consulting Services for Your Business In this chaotic age of new technologies, downsizing, and reengineering, managers and executives are relying more and more on the consultant. Hiring the right consultants for your company and making effective use of them is a vital skill, and yet there has been a lack of guidance on this topic-until now. How to Use a Consultant in Your Company delivers expert advice and practical guidelines on how to successfully create and manage the client/consultant relationship-to your advantage. John McGonagle and Carolyn Vella provide up-to-the-minute information on: * Defining your consulting needs * Finding and selecting the right consultants * Managing the paper trail-corporate policies, contracting issues * Working with an individual consultant or an entire firm * Handling disputes, lawsuits, and complaints * Evaluating consultants Including forms and other materials for help in developing formal policies, billing procedures, and more that you can adapt to fit your own situation, How to Use a Consultant in Your Company is the one-book-fits-all solution for anyone responsible for getting the most out of their company's consultant.

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An engaging and comprehensive look at the intersection of financial innovation and the environment This unique book provides readers with a comprehensive look at the new markets being created to help companies manage environmental risks, including weather derivatives, catastrophe bonds, and emission trading permits. Filled with real-world case studies and timely advice, Environmental Finance contains corporate strategies that financial service professionals as well as their clients must understand in order to proactively improve a company's environmental performance.

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Managing Facilitated Processes Managing Facilitated Processes helps people make thoughtful decisions about managing successful gatherings. The book's ten chapters are divided into three parts: From Contact to Contract—building customized agreements; eighteentypes of facilitated processes, their deliverables and unique features Approach and Style—ensuring integrated, customized, and systematic elements; a forget-me-not prompter; effective management styles Management x 5: Participants, Speakers, Logistics, Documents,Feedback—practice guidelines, examples, and time-saving tools Managing Facilitated Processes also includes a companion Web site with handy e-versions of the book's tools and templates. Praise for Managing Facilitated Processes «This book honors the importance of the details and care that every gathering deserves.It should be a standard reference?for people who come together to produce results.» —Peter Block, author of Community: The Structure of Belonging, and consultant and partner, Designed Learning, Ohio, USA «The authors' combined experience of nearly 60 years in process facilitation is generously shared in this clearly written guide.» —Sharon Almerigi, certified professional facilitator (CPF), Barbados International Association of Facilitators, Latin America and the Caribbean «In a world of 'expert-centered' workplaces, Managing Facilitated Processes offers a much-needed focus on the process of creating effective, customized environments for learning and work.» —Marilyn Laiken, professor and chair, Department of Adult Education and Counseling Psychology, The Ontario Institute for Studies in Education, University of Toronto, Canada «A comprehensive and practical guide to making group sessions effective and outcome driven—great insights from cover to cover and a terrific 'go to' reference guide.» —Gabriella Zillmer, senior vice-president, Performance Alignment and Compensation, BMO Financial Group, Canada «A time-saving gem for planning facilitated sessions effectively. It is unique in its thoroughness without being overwhelming. To be pulled off the shelf over and over again.» —Julie Larsen, associate adviser for social policy and development, United Nations Headquarters, New York, USA

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STUDY GUIDE FOR Come Into My Trading Room A Complete Guide to Trading You can read Come Into My Trading Room: A Complete Guide to Trading in a few days, but you cannot expect to master every aspect of that invaluable book until you work through it. Study Guide for Come Into My Trading Room: A Complete Guide to Trading will help you learn the profitable methods and techniques of Come Into My Trading Room before risking a dollar in the markets. Study Guide for Come Into My Trading Room: A Complete Guide to Trading parallels the actual book, challenging you at every step with questions that make you focus on all the important areas of trading. Some tests are pencil-and-paper, others have you work with charts, but all prepare you to make crucial decisions. This Study Guide will: Quiz you on the essentials of trading–choosing the markets to trade, finding holes in the Efficient Market Theory, and overcoming common obstacles to success Make you aware of psychological blind spots that lead to losing Test your knowledge of charting and computerized indicators Explore trading systems, day-trading, and advanced concepts, such as Impulse trading and SafeZone stops Ask questions about money management, record-keeping, and managing time Challenge you with eight case studies where you choose entry and exit points and get graded for your performance The best trading strategies, techniques, and tools are only as good as your understanding of them. Pick up this Study Guide for Come Into My Trading Room: A Complete Guide to Trading and convert Dr. Elder's methods into your own powerful and profitable tools.

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A practical step-by-step approach to hiring the right person. Every hiring manager knows that the traditional hiring and interviewing process is a poor tool for predicting organizational fit and future on-the-job success. Behavioral interviewing can improve your chances of picking the right candidate two to five times over traditional processes. It focuses on how the candidate works rather than on skills, qualifications, and impressions. The Talent Edge shows how you can develop a concrete understanding of what your own top performers do differently than the majority of their peers, and how to translate that knowledge into a better hiring system. While using case studies from organizations that have successfully transformed their hiring practices, the book articulates the business case for a Behavioral Interviewing system, and provides a roadmap for implementing it. Comprehensive coverage includes: how to write job profiles and translate them into questions and answers that can be used in the interview; how to prepare for the interview, ask questions, and probe for the right information. The book also offers advice on how behaviors that are defined and proven to be useful in the hiring process can be incorporated into performance management, career development, and succession planning.

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In this jargon-free guide, author Brett McFall shows just how easy it is to set up your own online business. You'll discover how to make money by delivering a great deal of value without a great deal of effort. And you don't have to have a technical bone in your body to do it! In seven simple steps, Brett takes you through everything you need to know to create a successful online business on a shoestring. Inside you'll learn how to: find a niche market create a product write an enticing sales message design a website sell your product. Packed with useful tips, tools and techniques for setting up and maintaining an online business, How to Make Money While You Sleep! is a must-read for budding entrepreneurs.

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Praise for the first edition of Up Your Business! «Dave Anderson has hit another home run! Up Your Business! is an invaluable, highly readable guide that should be on the desk–and in the mind–of anyone demanding top-level performance from themselves and others.» –James Strock, author, Reagan on Leadership and Theodore Roosevelt on Leadership «Up Your Business! is a powerful blueprint for companies looking to take their business to the next level. It is one of the most powerful books on business and leadership I have ever read and will be a major component of Saga Communications' leadership training.» –Warren Lada, Senior Vice President, Saga Communications, Inc. «Once again, Dave Anderson puts it all together in a way that almost makes you think he's been looking over your shoulder all these years. Chapter two alone, 'Abolish Corporate Welfare: Create a Culture of Merit,' is worth the time it takes to read the entire book.» –Mike Roscoe, founder and President, Horizon Communications «Finally . . . a business book that gets to the heart of what matters and creates usable templates that could help any business thrive.» –Roxanne Emmerich, author, Thank God It's Monday!

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A clear look at how to capture investment profits during difficult financial times The U.S. economy has become crippled by the credit and real estate catastrophe. Even though we've all been affected by the calamity and have heard no shortage of news about it, it still seems unfathomable and utterly incomprehensible to most people that the actions of certain mortgage brokers, bankers, ratings agencies, and investment banks could break the economic engine of the world. Now, for the first time, and in terms everyone can grasp, noted analysts and value investing experts Whitney Tilson and Glenn Tongue explain not only how it happened, but shows that the tsunami of credit problems isn't over. The second wave has yet to come. But if you know catastrophe is looming, you can sidestep the train wreck-and even profit. You just need to understand how bad times present opportunity and where to look. More Mortgage Meltdown can help you achieve this goal. The book Breaks down the complex mortgage products and rocket-science securities Wall Street created Addresses how to find investment opportunities within the rubble and position your portfolio to take advantage of the crisis Explains exactly how the combination of aggressive lending, government missteps, and Wall Street trading practices created the perfect economic storm Shows you why the crisis is not yet over and what we can expect going forward More Mortgage Meltdown can help you understand the events that have unfolded, and put you in a better position to profit from the opportunities that arise during these tough financial times.

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