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4.6 Fight fatigue

       4.7 Practise ‘good housekeeping’

       4.8 Avoid procrastination

       4.9 ‘Sharpen the saw’

       Saying “no”

       5.1 Don’t say “yes” to every request

       5.2 Just say “no”

       5.3 Use 5Y questioning

       Dealing with problems

       6.1 Assess risks sensibly

       6.2 Manage risks well

       6.3 Define problems

       6.4 ‘Appreciate’ problems

       6.5 Choose a quick fix, then a long fix

       6.6 Find the root cause

       6.7 Learn how to improvise

       Asking others to do things

       7.1 Work to YOUR strengths

       7.2 Influence others

       7.3 Give good instructions

       7.4 Learn the art of delegating

       7.5 Use WIIFYs

       7.6 Say “thank you”

       7.7 Learn from doing

       Jargon buster

       Further reading

       About the Author

       About the Publisher

       Author’s note

      This book is dedicated to Margaret Ellen Slater

      (1922–2009)

       Getting things done is the way to get on in life

      If you want to get on in your career or your home life you will need to get things done. In the modern world, however, there are lots of different people wanting lots of different things to be done, and you can’t do everything for everyone unless you get much better at a number of different things.

      I’ve been working for over 15 years with individuals and organizations to help them to find ways of getting more done. This ranges from teams with enormous workloads and tight deadlines to individuals simply looking to improve their productivity. I’ve learned many secrets and tricks over the years. Some I’ve discovered myself, but many I’ve learned from others; humans are wonderfully inventive.

      This book aims to help you to get better at managing your life to allow you to get more of the things done that you need to get done. It contains 50 secrets, grouped into seven themed chapters. If you follow the secrets you will find that you amaze yourself at how much you can actually achieve!

      “If we did all the things we are capable of doing we would truly astound ourselves”

       Thomas Edison (1847–1931), American inventor

      The seven themed chapters are:

      • Knowing what things to do. You need to know what it is that needs to be done. You also need to be happy that you are doing the ‘right’ thing.

      • Knowing how to do things. Sometimes you have to do things in a way that is laid down by the organization; other times it is up to you.

      • Knowing when to do things. You aren’t likely to have just one thing to do – you probably have loads, so you need to know how to prioritize tasks.

      • Working to your plan. You know what and how you want to work, but people keep distracting you. How do you manage distractions so that you can get things done?

      • Saying “no”. You could get it all done if only people wouldn’t keep asking you to do other things. You need to learn when to say “no”.

      • Dealing with problems. You thought you could do that job in an hour, but something has gone wrong. Here’s how to prevent and solve these problems.

      • Asking others to do things. Sometimes the best way to do something is to get someone else to do it for you. This shows how you can successfully enlist the help of other people.

       Learn the secrets of planning, prioritizing and managing workloads.

       Knowing what things to do

      Firstly it is critically important to recognize that you are responsible for your own destiny. This chapter aims to help you set out your personal mission or vision, to recognize the value of using your time wisely and to develop some foundation strategies to help you manage your time. You need to ensure that the things you do are of value both to you and to your organization.

       1.1 Check your bank balance of time

      Imagine you have an account at a bank where you automatically get credited each morning with $86,400. Every evening the bank takes back whatever part of the balance you failed to spend during the day. Nothing can be carried over or transferred. What would you do? Well, I’d try to spend every cent, and I bet you would too!

      You do have such a bank account; at the ‘Bank of Time’. Every morning, it credits you with 86,400 seconds. Every night it debits whatever portion of this total you have failed to invest to some ‘good’ purpose.

      “The Future is something which everyone reaches at the rate of sixty minutes an hour, whatever he does, whoever he is” C.S. Lewis, English author

      “Dost

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