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      9. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      10. Is it clearly defined in and to your organization what you do?

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      11. What is the scope of the Wireless local area network effort?

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      12. What is in the scope and what is not in scope?

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      13. When is/was the Wireless local area network start date?

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      14. When are meeting minutes sent out? Who is on the distribution list?

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      15. Where can you gather more information?

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      16. What sort of initial information to gather?

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      17. What is the scope of the Wireless local area network work?

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      18. Has a project plan, Gantt chart, or similar been developed/completed?

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      19. What knowledge or experience is required?

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      20. How would you define the culture at your organization, how susceptible is it to Wireless local area network changes?

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      21. Are task requirements clearly defined?

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      22. What are the rough order estimates on cost savings/opportunities that Wireless local area network brings?

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      23. What critical content must be communicated – who, what, when, where, and how?

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      24. What are (control) requirements for Wireless local area network Information?

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      25. How have you defined all Wireless local area network requirements first?

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      26. Has a team charter been developed and communicated?

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      27. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      28. How and when will the baselines be defined?

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      29. What key stakeholder process output measure(s) does Wireless local area network leverage and how?

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      30. Does the team have regular meetings?

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      31. Is there a Wireless local area network management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      32. What customer feedback methods were used to solicit their input?

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      33. What constraints exist that might impact the team?

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      34. What are the dynamics of the communication plan?

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      35. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      36. Has your scope been defined?

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      37. Is full participation by members in regularly held team meetings guaranteed?

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      38. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      39. What are the Wireless local area network use cases?

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      40. Is the Wireless local area network scope manageable?

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      41. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      42. Are customer(s) identified and segmented according to their different needs and requirements?

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      43. Do you all define Wireless local area network in the same way?

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      44. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      45. Will team members perform Wireless local area network work when assigned and in a timely fashion?

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      46. Are the Wireless local area network requirements complete?

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      47. Who approved the Wireless local area network scope?

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      48. How do you manage scope?

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      49. Have the customer needs been translated into specific, measurable requirements? How?

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      50. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      51. Is special Wireless local area network user knowledge required?

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      52. How do you keep key subject matter experts in the loop?

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      53. What system do you use for gathering Wireless local area network information?

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      54. Are accountability and ownership for Wireless local area network clearly defined?

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      55. Has a high-level ‘as is’ process map been completed, verified and validated?

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      56. What sources do you use to gather information for a Wireless local area network study?

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      57. How do you gather Wireless local area network requirements?

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      58. Are roles and responsibilities formally defined?

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      59. Is scope creep really all bad news?

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      60. Has everyone on the team, including the team leaders, been properly trained?

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      61. Are improvement team members fully trained on Wireless local area network?

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      62. How was the ‘as is’ process map developed, reviewed, verified and validated?

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