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of the Trust system business case?

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      81. What sources do you use to gather information for a Trust system study?

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      82. Are different versions of process maps needed to account for the different types of inputs?

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      83. How do you gather Trust system requirements?

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      84. What is the scope of the Trust system effort?

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      85. How do you think the partners involved in Trust system would have defined success?

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      86. How do you build the right business case?

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      87. What was the context?

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      88. Does the team have regular meetings?

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      89. Is there a critical path to deliver Trust system results?

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      90. Are task requirements clearly defined?

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      91. What is the scope of the Trust system work?

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      92. Will a Trust system production readiness review be required?

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      93. Has your scope been defined?

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      94. How can the value of Trust system be defined?

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      95. What is the scope of Trust system?

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      96. The political context: who holds power?

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      97. What are the rough order estimates on cost savings/opportunities that Trust system brings?

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      98. Has a high-level ‘as is’ process map been completed, verified and validated?

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      99. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      100. How would you define the culture at your organization, how susceptible is it to Trust system changes?

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      101. What scope to assess?

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      102. Has a project plan, Gantt chart, or similar been developed/completed?

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      103. Have all basic functions of Trust system been defined?

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      104. What knowledge or experience is required?

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      105. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      106. Do you have organizational privacy requirements?

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      107. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      108. What are the Trust system use cases?

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      109. Are the Trust system requirements complete?

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      110. What Trust system services do you require?

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      111. Are there different segments of customers?

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      112. What are the tasks and definitions?

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      113. What information do you gather?

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      114. Are audit criteria, scope, frequency and methods defined?

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      115. What constraints exist that might impact the team?

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      116. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      117. Is there any additional Trust system definition of success?

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      118. How do you gather the stories?

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      119. Scope of sensitive information?

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      120. How did the Trust system manager receive input to the development of a Trust system improvement plan and the estimated completion dates/times of each activity?

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      121. Are required metrics defined, what are they?

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      122. What are the compelling stakeholder reasons for embarking on Trust system?

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      123. How do you catch Trust system definition inconsistencies?

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      124. What would be the goal or target for a Trust system’s improvement team?

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      125. What are the record-keeping requirements of Trust system activities?

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      126. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      127. Do you all define Trust system in the same way?

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      128. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      129. When are meeting minutes sent out? Who is on the distribution list?

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      130. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      131. What intelligence can you gather?

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      132. What defines best in class?

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      133. Are resources adequate for the scope?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Trust system Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data.

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