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      68. What gets examined?

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      69. Is there a critical path to deliver Software reliability results?

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      70. Is special Software reliability user knowledge required?

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      71. How have you defined all Software reliability requirements first?

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      72. Is scope creep really all bad news?

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      73. How do you gather the stories?

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      74. How will variation in the actual durations of each activity be dealt with to ensure that the expected Software reliability results are met?

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      75. Is Software reliability required?

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      76. Is the Software reliability scope manageable?

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      77. What is the scope of the Software reliability work?

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      78. What scope to assess?

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      79. What constraints exist that might impact the team?

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      80. Is there a clear Software reliability case definition?

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      81. What are the requirements for audit information?

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      82. How is the team tracking and documenting its work?

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      83. Has/have the customer(s) been identified?

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      84. What are the dynamics of the communication plan?

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      85. What is the definition of success?

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      86. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      87. What are (control) requirements for Software reliability Information?

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      88. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      89. Who is gathering information?

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      90. What is in the scope and what is not in scope?

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      91. What is the worst case scenario?

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      92. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      93. What sort of initial information to gather?

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      94. How do you build the right business case?

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      95. What are the core elements of the Software reliability business case?

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      96. What is out of scope?

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      97. How would you define the culture at your organization, how susceptible is it to Software reliability changes?

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      98. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      99. Does the team have regular meetings?

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      100. Are accountability and ownership for Software reliability clearly defined?

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      101. How do you manage unclear Software reliability requirements?

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      102. Are there any constraints known that bear on the ability to perform Software reliability work? How is the team addressing them?

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      103. How do you keep key subject matter experts in the loop?

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      104. Where can you gather more information?

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      105. Why are you doing Software reliability and what is the scope?

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      106. Are required metrics defined, what are they?

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      107. What information do you gather?

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      108. How does the Software reliability manager ensure against scope creep?

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      109. What are the compelling stakeholder reasons for embarking on Software reliability?

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      110. Has a high-level ‘as is’ process map been completed, verified and validated?

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      111. Scope of sensitive information?

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      112. What is the scope of Software reliability?

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      113. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      114. Is Software reliability linked to key stakeholder goals and objectives?

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      115. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      116. Are roles and responsibilities formally defined?

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      117. When are meeting minutes sent out? Who is on the distribution list?

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      118. What would be the goal or target for a Software reliability’s improvement team?

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      119. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      120. When is the estimated completion date?

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      121. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      122. What is the scope of the Software reliability effort?

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      123. Has your scope been defined?

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      124. What is the definition of

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