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spoke in the Decision Making Tool Scorecard on the second next page of the Self-Assessment.

      Your completed Decision Making Tool Scorecard will give you a clear presentation of which Decision Making Tool areas need attention.

      Decision Making Tool

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Decision Making Tool

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Decision Making Tool

      Scorecard Example12

      Decision Making Tool

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:42

      CRITERION #4: ANALYZE:57

      CRITERION #5: IMPROVE:73

      CRITERION #6: CONTROL:89

      CRITERION #7: SUSTAIN:101

      Decision Making Tool and Managing Projects, Criteria for Project Managers:126

      1.0 Initiating Process Group: Decision Making Tool127

      1.1 Project Charter: Decision Making Tool129

      1.2 Stakeholder Register: Decision Making Tool131

      1.3 Stakeholder Analysis Matrix: Decision Making Tool132

      2.0 Planning Process Group: Decision Making Tool134

      2.1 Project Management Plan: Decision Making Tool136

      2.2 Scope Management Plan: Decision Making Tool138

      2.3 Requirements Management Plan: Decision Making Tool140

      2.4 Requirements Documentation: Decision Making Tool142

      2.5 Requirements Traceability Matrix: Decision Making Tool144

      2.6 Project Scope Statement: Decision Making Tool146

      2.7 Assumption and Constraint Log: Decision Making Tool148

      2.8 Work Breakdown Structure: Decision Making Tool150

      2.9 WBS Dictionary: Decision Making Tool152

      2.10 Schedule Management Plan: Decision Making Tool154

      2.11 Activity List: Decision Making Tool156

      2.12 Activity Attributes: Decision Making Tool158

      2.13 Milestone List: Decision Making Tool160

      2.14 Network Diagram: Decision Making Tool162

      2.15 Activity Resource Requirements: Decision Making Tool164

      2.16 Resource Breakdown Structure: Decision Making Tool166

      2.17 Activity Duration Estimates: Decision Making Tool168

      2.18 Duration Estimating Worksheet: Decision Making Tool170

      2.19 Project Schedule: Decision Making Tool172

      2.20 Cost Management Plan: Decision Making Tool174

      2.21 Activity Cost Estimates: Decision Making Tool176

      2.22 Cost Estimating Worksheet: Decision Making Tool178

      2.23 Cost Baseline: Decision Making Tool180

      2.24 Quality Management Plan: Decision Making Tool182

      2.25 Quality Metrics: Decision Making Tool184

      2.26 Process Improvement Plan: Decision Making Tool186

      2.27 Responsibility Assignment Matrix: Decision Making Tool188

      2.28 Roles and Responsibilities: Decision Making Tool190

      2.29 Human Resource Management Plan: Decision Making Tool192

      2.30 Communications Management Plan: Decision Making Tool194

      2.31 Risk Management Plan: Decision Making Tool196

      2.32 Risk Register: Decision Making Tool198

      2.33 Probability and Impact Assessment: Decision Making Tool200

      2.34 Probability and Impact Matrix: Decision Making Tool202

      2.35 Risk Data Sheet: Decision Making Tool204

      2.36 Procurement Management Plan: Decision Making Tool206

      2.37 Source Selection Criteria: Decision Making Tool208

      2.38 Stakeholder Management Plan: Decision Making Tool210

      2.39 Change Management Plan: Decision Making Tool212

      3.0 Executing Process Group: Decision Making Tool214

      3.1 Team Member Status Report: Decision Making Tool216

      3.2 Change Request: Decision Making Tool218

      3.3 Change Log: Decision Making Tool220

      3.4 Decision Log: Decision Making Tool222

      3.5 Quality Audit: Decision Making Tool224

      3.6 Team Directory: Decision Making Tool227

      3.7 Team Operating Agreement: Decision Making Tool229

      3.8 Team Performance Assessment: Decision Making Tool231

      3.9 Team Member Performance Assessment: Decision Making Tool233

      3.10 Issue Log: Decision Making Tool235

      4.0 Monitoring and Controlling Process Group: Decision Making Tool237

      4.1 Project Performance Report: Decision Making Tool239

      4.2 Variance Analysis: Decision Making Tool241

      4.3 Earned Value Status: Decision Making Tool243

      4.4 Risk Audit: Decision Making Tool245

      4.5 Contractor Status Report: Decision Making Tool247

      4.6 Formal Acceptance: Decision Making Tool249

      5.0 Closing Process Group: Decision Making Tool251

      5.1 Procurement Audit: Decision Making Tool253

      5.2 Contract Close-Out: Decision Making Tool255

      5.3 Project or Phase Close-Out: Decision Making Tool257

      5.4 Lessons Learned: Decision Making Tool259

      Index261

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Are employees recognized for desired behaviors?

      <---

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