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future, particularly its impact on your customers and competitors?

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      102. What does losing customers cost your organization?

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      103. What methods are feasible and acceptable to estimate the impact of reforms?

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      104. What are your customers expectations and measures?

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      105. What potential environmental factors impact the Game as a service effort?

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      106. What disadvantage does this cause for the user?

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      107. What are the costs of reform?

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      108. When a disaster occurs, who gets priority?

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      109. Is a follow-up focused external Game as a service review required?

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      110. What is the root cause(s) of the problem?

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      111. Is the cost worth the Game as a service effort ?

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      112. What can be used to verify compliance?

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      113. Is the solution cost-effective?

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      114. What measurements are being captured?

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      115. Are indirect costs charged to the Game as a service program?

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      116. What are your key Game as a service organizational performance measures, including key short and longer-term financial measures?

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      117. How frequently do you verify your Game as a service strategy?

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      118. What could cause delays in the schedule?

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      119. What causes extra work or rework?

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      120. When should you bother with diagrams?

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      121. Do you have a flow diagram of what happens?

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