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and meaningful?

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      96. What potential environmental factors impact the Customer Service Assurance effort?

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      97. What is the root cause(s) of the problem?

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      98. Will Customer Service Assurance have an impact on current business continuity, disaster recovery processes and/or infrastructure?

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      99. Where can you go to verify the info?

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      100. How do you verify your resources?

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      101. What are the costs?

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      102. Which measures and indicators matter?

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      103. What are the Customer Service Assurance investment costs?

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      104. How to cause the change?

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      105. Have design-to-cost goals been established?

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      106. Why do the measurements/indicators matter?

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      107. Is the cost worth the Customer Service Assurance effort ?

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      108. What is the total cost related to deploying Customer Service Assurance, including any consulting or professional services?

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      109. Are Customer Service Assurance vulnerabilities categorized and prioritized?

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      110. When a disaster occurs, who gets priority?

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      111. How do you verify performance?

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      112. How is progress measured?

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      113. How do you verify the authenticity of the data and information used?

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      114. Which costs should be taken into account?

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      115. What would be a real cause for concern?

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      116. How can you reduce costs?

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      117. How will you measure success?

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      118. Is the solution cost-effective?

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      119. What harm might be caused?

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      120. Are missed Customer Service Assurance opportunities costing your organization money?

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      121. Where is it measured?

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      122. What is the cause of any Customer Service Assurance gaps?

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      123. What tests verify requirements?

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      124. Does a Customer Service Assurance quantification method exist?

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      125. What are the current costs of the Customer Service Assurance process?

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      126. Have you included everything in your Customer Service Assurance cost models?

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      127. What could cause delays in the schedule?

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      128. How are costs allocated?

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      129. What happens if cost savings do not materialize?

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