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      35. What outsource services will you require?

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      36. What are the compelling stakeholder reasons for embarking on Risk transfer?

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      37. Are different versions of process maps needed to account for the different types of inputs?

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      38. What are the rough order estimates on cost savings/opportunities that Risk transfer brings?

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      39. When are meeting minutes sent out? Who is on the distribution list?

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      40. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      41. Are team charters developed?

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      42. What customer feedback methods were used to solicit their input?

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      43. What key stakeholder process output measure(s) does Risk transfer leverage and how?

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      44. How can insurance-related resilience-building be defined?

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      45. Has the Risk transfer work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      46. Have the customer needs been translated into specific, measurable requirements? How?

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      47. Is full participation by members in regularly held team meetings guaranteed?

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      48. Are customers identified and high impact areas defined?

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      49. Is the work to date meeting requirements?

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      50. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      51. When is the estimated completion date?

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      52. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      53. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      54. Are improvement team members fully trained on Risk transfer?

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      55. Are there any constraints known that bear on the ability to perform Risk transfer work? How is the team addressing them?

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      56. How often are the team meetings?

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      57. Will team members regularly document their Risk transfer work?

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      58. Is there a critical path to deliver Risk transfer results?

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      59. How will the Risk transfer team and the group measure complete success of Risk transfer?

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      60. What types of insurance should be required?

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      61. What are the dynamics of the communication plan?

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      62. What are the requirements for licensing reinsurance companies and what sanctions are relevant for supervisory action in a situation of doubtful fit and proper outcomes?

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      63. Is there timely reimbursement of covered losses from the reinsurer (at least quarterly in most cases)?

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      64. How are requirements being extended to subcontractors?

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      65. How do you keep key subject matter experts in the loop?

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      66. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      67. Has a high-level ‘as is’ process map been completed, verified and validated?

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      68. When is/was the Risk transfer start date?

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      69. What constraints exist that might impact the team?

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      70. Are stakeholder processes mapped?

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      71. Has everyone on the team, including the team leaders, been properly trained?

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      72. Should you require that contractors provide proof of terrorism coverage in insurance programs?

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      73. What would be the goal or target for a Risk transfer’s improvement team?

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      74. What critical content must be communicated – who, what, when, where, and how?

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      75. Is the team sponsored by a champion or stakeholder leader?

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      76. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      77. Will team members perform Risk transfer work when assigned and in a timely fashion?

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      78. What baselines are required to be defined and managed?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Risk transfer Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. How much of the post-disaster cost was covered by insurance?

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      2. What safety technologies do you see making the biggest impact in the future?

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      3. Which data have to be collected for quantification purposes?

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      4.

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