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using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Wireless Communications Service Scorecard on the second next page of the Self-Assessment.

      Your completed Wireless Communications Service Scorecard will give you a clear presentation of which Wireless Communications Service areas need attention.

      Wireless Communications Service

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Wireless Communications Service

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Wireless Communications Service

      Scorecard Example13

      Wireless Communications Service

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:44

      CRITERION #4: ANALYZE:58

      CRITERION #5: IMPROVE:75

      CRITERION #6: CONTROL:92

      CRITERION #7: SUSTAIN:104

      Wireless Communications Service and Managing Projects, Criteria for Project Managers:130

      1.0 Initiating Process Group: Wireless Communications Service131

      1.1 Project Charter: Wireless Communications Service133

      1.2 Stakeholder Register: Wireless Communications Service135

      1.3 Stakeholder Analysis Matrix: Wireless Communications Service136

      2.0 Planning Process Group: Wireless Communications Service138

      2.1 Project Management Plan: Wireless Communications Service140

      2.2 Scope Management Plan: Wireless Communications Service142

      2.3 Requirements Management Plan: Wireless Communications Service144

      2.4 Requirements Documentation: Wireless Communications Service146

      2.5 Requirements Traceability Matrix: Wireless Communications Service148

      2.6 Project Scope Statement: Wireless Communications Service150

      2.7 Assumption and Constraint Log: Wireless Communications Service152

      2.8 Work Breakdown Structure: Wireless Communications Service154

      2.9 WBS Dictionary: Wireless Communications Service156

      2.10 Schedule Management Plan: Wireless Communications Service159

      2.11 Activity List: Wireless Communications Service161

      2.12 Activity Attributes: Wireless Communications Service163

      2.13 Milestone List: Wireless Communications Service165

      2.14 Network Diagram: Wireless Communications Service167

      2.15 Activity Resource Requirements: Wireless Communications Service169

      2.16 Resource Breakdown Structure: Wireless Communications Service171

      2.17 Activity Duration Estimates: Wireless Communications Service173

      2.18 Duration Estimating Worksheet: Wireless Communications Service175

      2.19 Project Schedule: Wireless Communications Service177

      2.20 Cost Management Plan: Wireless Communications Service179

      2.21 Activity Cost Estimates: Wireless Communications Service181

      2.22 Cost Estimating Worksheet: Wireless Communications Service183

      2.23 Cost Baseline: Wireless Communications Service185

      2.24 Quality Management Plan: Wireless Communications Service187

      2.25 Quality Metrics: Wireless Communications Service189

      2.26 Process Improvement Plan: Wireless Communications Service191

      2.27 Responsibility Assignment Matrix: Wireless Communications Service193

      2.28 Roles and Responsibilities: Wireless Communications Service195

      2.29 Human Resource Management Plan: Wireless Communications Service197

      2.30 Communications Management Plan: Wireless Communications Service199

      2.31 Risk Management Plan: Wireless Communications Service201

      2.32 Risk Register: Wireless Communications Service203

      2.33 Probability and Impact Assessment: Wireless Communications Service205

      2.34 Probability and Impact Matrix: Wireless Communications Service207

      2.35 Risk Data Sheet: Wireless Communications Service209

      2.36 Procurement Management Plan: Wireless Communications Service211

      2.37 Source Selection Criteria: Wireless Communications Service213

      2.38 Stakeholder Management Plan: Wireless Communications Service215

      2.39 Change Management Plan: Wireless Communications Service217

      3.0 Executing Process Group: Wireless Communications Service219

      3.1 Team Member Status Report: Wireless Communications Service221

      3.2 Change Request: Wireless Communications Service223

      3.3 Change Log: Wireless Communications Service225

      3.4 Decision Log: Wireless Communications Service227

      3.5 Quality Audit: Wireless Communications Service229

      3.6 Team Directory: Wireless Communications Service232

      3.7 Team Operating Agreement: Wireless Communications Service234

      3.8 Team Performance Assessment: Wireless Communications Service236

      3.9 Team Member Performance Assessment: Wireless Communications Service238

      3.10 Issue Log: Wireless Communications Service240

      4.0 Monitoring and Controlling Process Group: Wireless Communications Service242

      4.1 Project Performance Report: Wireless Communications Service244

      4.2 Variance Analysis: Wireless Communications Service246

      4.3 Earned Value Status: Wireless Communications Service248

      4.4 Risk Audit: Wireless Communications Service250

      4.5 Contractor Status Report: Wireless Communications Service252

      4.6 Formal Acceptance: Wireless Communications Service254

      5.0 Closing Process Group: Wireless Communications Service256

      5.1 Procurement Audit: Wireless Communications Service258

      5.2 Contract Close-Out: Wireless Communications Service261

      5.3 Project or Phase Close-Out: Wireless Communications Service263

      5.4

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