LITMIR.BIZ

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      126. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      127. Who defines (or who defined) the rules and roles?

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      128. What was the context?

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      129. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      130. Are required metrics defined, what are they?

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      131. What Digital literacy requirements should be gathered?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Digital literacy Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Will Digital literacy have an impact on current business continuity, disaster recovery processes and/or infrastructure?

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      2. How is performance measured?

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      3. What are your operating costs?

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      4. Where can you go to verify the info?

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      5. What users will be impacted?

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      6. How sensitive must the Digital literacy strategy be to cost?

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      7. The approach of traditional Digital literacy works for detail complexity but is focused on a systematic approach rather than an understanding of the nature of systems themselves, what approach will permit your organization to deal with the kind of unpredictable emergent behaviors that dynamic complexity can introduce?

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      8. What are your primary costs, revenues, assets?

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      9. Are there any easy-to-implement alternatives to Digital literacy? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

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      10. What would it cost to replace your technology?

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      11. How do you measure efficient delivery of Digital literacy services?

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      12. What causes extra work or rework?

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      13. Which costs should be taken into account?

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      14. Have you included everything in your Digital literacy cost models?

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      15. What relevant entities could be measured?

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      16. What measurements are possible, practicable and meaningful?

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      17. What do you measure and why?

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      18. What is an unallowable cost?

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      19. Who should receive measurement reports?

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      20. What causes innovation to fail or succeed in your organization?

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      21. Where is it measured?

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      22. How do you control the overall costs of your work processes?

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      23. What are the Digital literacy investment costs?

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      24. How do you prevent mis-estimating cost?

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      25. What is the root cause(s) of the problem?

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      26. How frequently do you track Digital literacy measures?

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      27. Does the Digital literacy task fit the client’s priorities?

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      28. At what cost?

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      29. What evidence is there and what is measured?

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      30. How frequently do you verify your Digital literacy strategy?

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      31. What is the Digital literacy business impact?

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      32. Is there an opportunity to verify requirements?

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      33. What is your decision requirements diagram?

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      34. Are the units of measure consistent?

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      35. What measurements are being captured?

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      36. Do you effectively measure and reward individual and team performance?

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      37. What are the costs and benefits?

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      38. What disadvantage does this cause for the user?

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      39. Among the Digital literacy product and service cost to be estimated, which is considered hardest to estimate?

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      40. How can you reduce costs?

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      41. How are costs allocated?

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      42. Are actual costs in line with budgeted costs?

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      43. What are the strategic priorities for this year?

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      44. Are Digital literacy vulnerabilities categorized and prioritized?

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      45. What are the types and number of measures to use?

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      46. How is the value delivered by Digital literacy being measured?

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      47. Do you verify that corrective actions were taken?

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