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C., Grinberg E. Passenger Dragged Off Overbooked United Flight // CNN. 2018. April 10 // cnn.com/2017/04/10/travel/passenger-removed-united-flight-trnd/index.html.

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      Goldman R., Stine J. Star of Domino’s Pizza Gross-Out Video Is Sorry // ABC News. 2009. May 4 // abcnews.go.com/GMA/Business/story?id=7500551.

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      Aslam S. Facebook by the Numbers // Omnicore. 2018. January 1 // omnicoreagency.com/facebook-statistics.

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      youtu.be/ohRQonYVcpU. Прим. авт.

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      youtu.be/zTZaZWkwC6E. Прим. авт.

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      youtu.be/26q6Pi_V6IQ. Прим. авт.

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      Avery T. Jonathan Goldsmith, Dos Equis to Part Ways // dbtechno.com. March 10, 2016.

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      Комплекс маркетинга (теория 4P) базируется на четырех понятиях: продукт (product), цена (price), продвижение (promotion), дистрибуция (place). Прим. пер.

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      Scotch-Brite – международная компания, которая создает средства для сухой и влажной уборки. Прим. ред.

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      youtu.be/PeTS0sWFSLE. Прим. авт.

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      youtu.be/upsrMt-JMzA. Прим. авт.

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      Gladstone M., Scoog W. ‘Or By’: How Two Little Words Made Volvo’s Safety Matter Again // WARc, IPA effectiveness Awards. 2016.

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      In the beginning (n.d.)/ Title Nine web site // titlenine.com/category/company-info/t9-history.do.

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      Stewart E. Starbucks Says Everyone’s a Customer after Philadelphia Bias Incident // Vox.com. 2018. May 19 // vox.com/identities/2018/5/19/17372164/starbucks-incident-bias-bathroom-policy-philadelphia. В дополнение к главе 5 см. также Vila R., Bharadwaj S. Competing on Social Purpose // Harvard Business Review. 2017. September – October.

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      7-Eleven – международная сеть небольших магазинов, работает в 18 странах на условиях франчайзинга. Прим. ред.

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      Dunkin’ – сеть кофеен, где продаются пончики. Прим. ред.

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      Old Navy – интернет-магазин детской и взрослой одежды. Прим. ред.

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      JcPenney – одно из крупнейших американских предприятий розничной торговли, производитель одежды и обуви. Прим. ред.

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      Lands’ End – ретейлер одежды и товаров для декора дома. Прим. ред.

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