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Crush siloes by connecting teams, data, and technologies with a new systems-based approach to growth. Growing a business in the 21st Century has become a capital intensive and data-driven team sport. In Revenue Operations: A New Way to Align Sales and Marketing, Monetize Data, and Ignite Growth , an accomplished team of practitioners, academics, and experts provide a proven system for aligning revenue teams and unlocking growth. The book shows everyone how to connect the dots across an increasingly complex technology ecosystem to simplify selling and accelerate revenue expansion. With Revenue Operations , you’ll understand what it takes to successfully transition to the new system of growth without killing your existing business. This practical and executable approach can be used by virtually any business – large or small, regardless of history or industry – that wants to generate more growth and value. By reading this book you will find: Real-world case studies and personal experiences from executives across an array of high technology, commercial, industrial, services, consumer, and cloud-based businesses. The six core elements of a system for managing your commercial operations, digital selling infrastructure, and customer data assets. Nine building-blocks that connect the dots across your sales and marketing technology ecosystem to generate more consistent growth and a better customer experience at lower costs. The skills and tools that next generation growth leaders will need to chart the roadmap for a successful career in any growth discipline for the next 25 years.An indispensable resource for anyone who wants to get more from their business – board members, CEOs, business unit leaders, strategists, thought leaders, analysts, operations professionals, partners, and front-line doers in sales, marketing, and service – Revenue Operations is based on over one thousand surveys of and interviews with business professionals conducted during 2020 and 2021. It also includes a comprehensive analysis of the sales and marketing technology landscape. As a perfectly balanced combination of academic insight and data-driven application, this book belongs on the bookshelves of anyone responsible for driving revenue and growth.

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Every business on the planet is trying to maximize the value created by its customers  Learn how to do it, step by step, in this newly revised Fourth Edition of Managing Customer Experience and Relationships: A Strategic Framework. Written by Don Peppers and Martha Rogers, Ph.D., recognized for decades as two of the world’s leading experts on customer experience issues, the book combines theory, case studies, and strategic analyses to guide a company on its own quest to position its customers at the very center of its business model, and to “treat different customers differently.”  This latest edition adds new material including:  How to manage the mass-customization principles that drive digital interactions How to understand and manage data-driven marketing analytics issues, without having to do the math How to implement and monitor customer success management, the new discipline that has arisen alongside software-as-a-service businesses How to deal with the increasing threat to privacy, autonomy, and competition posed by the big tech companies like Facebook, Amazon, and Google Teaching slide decks to accompany the book, author-written test banks for all chapters, a complete glossary for the field, and full indexing Ideal not just for students, but for managers, executives, and other business leaders, Managing Customer Experience and Relationships should prove an indispensable resource for marketing, sales, or customer service professionals in both the B2C and B2B world.

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Analytical Methods for Environmental Contaminants of Emerging Concern Provides the analytical methodology required to detect different families of organic compounds of emerging concern (CECs) from environmental samples Most contaminants of emerging concern (CECs) —such as pharmaceuticals, personal care products, pesticides, sunscreens, perfluorinated compounds, and microplastics—have been present in the environment for years, yet some have only recently been identified, and many of these organic compounds remain unregulated. Analytical methods have been developed to determine the toxicity and risk of different families of CECs. Analytical Methods for Environmental Contaminants of Emerging Concern presents the methods currently available to determine families of organic CECs in environmental samples. Each section of the book is devoted to a particular family of CECs, covering different analytical methods supported by examples of both cutting-edge research and commonly used methods. An international panel of experts describes every step of the analytical procedures, including sample preparation, chromatographic separation coupled to mass spectrometry or other instrumental techniques. Specific requirements are linked to the properties of the contaminants and the sample matrix for each procedure presented. Throughout the book, in-depth case studies of analytical procedures for CEC extraction, separation, and determination are presented to help readers transfer the analytical methods to their laboratories. Provides detailed descriptions of various approaches for determining each group of CECs in environmental samples Covers different types of aqueous, solid, and atmospheric samples Includes up-to-date information on CEC properties, relevant legislation, reported or potential metabolites/transformation products, and environmental occurrence Addresses CECs such as novel psychoactive substances, artificial sweeteners, musk fragrances, disinfection byproducts, and microplastics Offers practical tips and advice on special care procedures to assist readers in CEC determination Analytical Methods for Environmental Contaminants of Emerging Concern is an essential reference and guide for advanced students and researchers in analytical chemistry and science, environmental science, forensic science, and specialized subjects related to analytical chemistry.

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A Companion to Arthur C. Danto paints a detailed portrait of one the most significant figures in twentieth-century philosophy and art criticism, offering unparalleled coverage of all aspects of Danto’s writings, artworks, and thought. Edited by two long-time colleagues of Arthur Danto, this interdisciplinary resource presents more than 40 original essays from both prominent Danto scholars and leading practitioners from various sub-fields of philosophy. The Companion illuminates Danto’s many contributions to the artworld, aesthetics, criticism, and philosophy of knowledge, action, science, history, and politics. The essays explore central concepts and intersecting themes in Danto’s writings while providing new interventions into the areas of philosophy in which Danto engaged. Topics include Danto’s mode of writing and art production, his critical engagement with artists and philosophers, conflicts in Danto’s views and in interpretations of his works, and much more. An important addition to Danto studies, A Companion to Arthur C. Danto is essential reading for practitioners, scholars, and advanced students looking for a critical, provocative, and insightful treatment of Danto’s philosophy, art, and criticism.

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The #1 strategy to build trust and create success In The Sale , bestselling author Jon Gordon and rising star Alex Demczak deliver an invaluable lesson about what matters most in life and work and how to achieve it. The book teaches four lessons about integrity in order to create lasting success. The authors tell the story of Matt Williams, a sales representative for Turnbow Technologies, an aviation technology company founded by his grandfather. Matt encounters many obstacles both personally and professionally, and ultimately finds himself in a struggling marriage, an unfulfilling job, in a desperate search for answers, and at the crossroads of a major decision that will determine his future. Matt meets an unlikely mentor, who may just have the answers Matt seeks, as he faces the biggest decision and test of his life. The Sale follows Matt as he learns: Why his pursuit of financial success at the expense of his family and the people he loves is counterproductive The power of integrity, trust, and consistency Powerful ways to create fulfilment and real success that endures Perfect for managers, sales professionals, and teams that are seeking durable, reliable, and powerful strategies for success at work, The Sale also belongs on the bookshelves of anyone looking for insightful ways to achieve their goals and realize their greatest potential.

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An essential, timesaving guide for accountants, lawyers, nonprofit executives and directors, consultants, and volunteers – Completely updated for 2022 This book is an indispensable guide to navigating the complex maze of nonprofit tax rules and regulations. A clear and fully cited description of the requirements for the various categories of tax-exempt entities from public charities, private foundations, civic associations, business leagues, and social clubs to title-holding companies and governmental entities can be found. Practical guidance on potential for income tax on revenue-producing enterprises along with explanations of many exceptions to taxability is provided. Issues raised by Internet activity, advertising, publishing, providing services, and much more are explained. This useful annual supplement for 2022 will cover any and all changes and updates to the law within the previous 12 month period and will keep accountants, attorneys, and others up-to-date for the year ahead. Features a variety of sample documents for private foundations, including penalty abatement requests and sharing space agreements Provides helpful practice aids, such as a comparison of the differences between public and private charities, charts reflecting lobbying limits for different types of entities, and listings of rulings and cases that illustrate permissible activity for each type of organizations compared to impermissible activity

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Successful Training in Gastrointestinal Endoscopy Teaches trainee gastroenterologists the endoscopic skills needed to meet the medical training requirements to practice gastroenterology and helps clinical specialists refresh their skills to pass their recertification This book provides all gastroenterologists with the exact set of skills required to perform endoscopy at the highest level. Featuring contributions from internationally recognized leaders in endoscopy education and an endorsement by the World Organization of Digestive Endoscopy, it examines the specific skill sets and procedure-related tasks that must be mastered when learning a particular technique, including: specific descriptions of accessories required; standard training methods for the procedure; optimal utilization of novel learning modalities such as simulators; quality measures and objective parameters for competency; and available tools for assessing competency once training has been completed. Successful Training in Gastrointestinal Endoscopy, Second Edition features 400 high-quality, outstanding color photos to assist with comprehension. It is also complemented by a website containing over 130 annotated teaching videos of both actual procedures and ex-vivo animal model simulations. These videos illustrate, step by step, the proper techniques to be followed, highlighting clinical pearls of wisdom from the experts and the most common mistakes to avoid. Offers comprehensive and practical training guidelines in all the endoscopy procedures and techniques trainee gastroenterologists are required to learn Provides trainees with the skills required to perform endoscopy to the level required by the ACGME in order to practice gastroenterology Presents seasoned gastroenterologists with an outstanding tool to brush up their endoscopy skills and to familiarize them with new trends in safety and competence Includes website with video clips visually demonstrating all the endoscopic procedures step-by-step highlighting common mistakes Endorsed by the World Organization of Digestive Endoscopy Successful Training in Gastrointestinal Endoscopy, Second Edition is an excellent book for all trainee gastroenterologists (particularly endoscopists and colonoscopists) training for board exams. It will also greatly benefit gastroenterology specialists (especially those training for re-certification), as well as internal medicine physicians and trainees.

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