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Manage sales, service, and marketing processes all together Find out how to manage customer information to make your business more productive Whether you're completely new to customer relationship management (CRM) software or you just want the scoop on the newest version, this handy guide will get you going. Discover how to set up CRM 3, navigate and customize the system, use it to work with your accounts and contacts, collect leads, forecast sales, run reports, and much more. Discover how to * Develop and manage customer relationships * Implement a sales process * Set up security and access rights * Generate quotes, orders, and invoices * Manage leads and opportunities * Create and use product catalogs

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"If you'd like a glimpse at how the next generation is going to program, this book is a good place to start." —Gregory V. Wilson, Dr. Dobbs Journal (October 2004) Build Your Own Automated Software Testing Tool Whatever its claims, commercially available testing software is not automatic. Configuring it to test your product is almost as time-consuming and error-prone as purely manual testing. There is an alternative that makes both engineering and economic sense: building your own, truly automatic tool. Inside, you'll learn a repeatable, step-by-step approach, suitable for virtually any development environment. Code-intensive examples support the book's instruction, which includes these key topics: Conducting active software testing without capture/replay Generating a script to test all members of one class without reverse-engineering Using XML to store previously designed testing cases Automatically generating testing data Combining Reflection and CodeDom to write test scripts focused on high-risk areas Generating test scripts from external data sources Using real and complete objects for integration testing Modifying your tool to test third-party software components Testing your testing tool Effective Software Test Automation goes well beyond the building of your own testing tool: it also provides expert guidance on deploying it in ways that let you reap the greatest benefits: earlier detection of coding errors, a smoother, swifter development process, and final software that is as bug-free as possible. Written for programmers, testers, designers, and managers, it will improve the way your team works and the quality of its products.

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Learn proven project management strategies as you master the world's #1 project management software Here's a winning combination: a series of successful project management strategies that cover every phase of the process AND an insider's guide to the most powerful and versatile project management software available anywhere. That's what you'll find in Managing Projects with Microsoft Project 2000. A synchronized learning system helps you get with the program Microsoft Project 2000 brings 21st-century power to this already formidable tool. Whether you're an experienced user preparing to upgrade to Microsoft Project 2000 or an aspiring project manager who needs to understand the big picture as you gain control of the details, this remarkable one-stop guide helps you make the most of this outstanding new program. It puts you in control of every new feature and enhanced capability, including how to: SCHEDULE TASKS AND TRACK PROGRESS using task calendars, deadline dates, estimated durations, baseline and interim plans, and more MANAGE RESOURCES FOR BETTER TASK SCHEDULING with new methods that let you vary resource availability, specify material resources, and set task priorities for resource leveling MODEL PROJECTS GRAPHICALLY WITH NETWORK DIAGRAM VIEW, which offers flexible viewing and formatting of program information in a graphical layout of tasks MANAGE TASKS AND RESOURCES ACROSS A WORKGROUP with Microsoft Project Central-a Web-based companion to Microsoft Project 2000 that allows for task delegation up and down organizational lines, task progress reporting, and narrative status reporting WORK FASTER AND SMARTER by jump-starting new products with templates, grouping tasks and resources, creating your own work breakdown structure numbering scheme-and much, much more

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Have you tried using an «automated» GUI testing tool, only to find that you spent most of your time configuring, adjusting, and directing it? This book presents a sensible and highly effective alternative: it teaches you to build and use your own truly automated tool. The procedure you'll learn is suitable for virtually any development environment, and the tool allows you to store your test data and verification standard separately, so you can build it once and use it for other GUIs. Most, if not all, of your work can be done without test scripts, because the tool itself can easily be made to conduct an automatic GUI survey, collect test data, and generate test cases. You'll spend virtually none of your time playing with the tool or application under test. Code-intensive examples support all of the book's instruction, which includes these key topics: Building a C# API text viewer Building a test monkey Developing an XML viewer using xPath and other XML-related classes Building complex, serializable classes for GUI test verification Automatically testing executable GUI applications and user-defined GUI controls Testing managed (.NET) and unmanaged GUI applications Automatically testing different GUI controls, including Label, TextBox, Button, CheckBox, RadioButton, Menu Verifying test results Effective GUI Test Automation is the perfect complement to Li and Wu's previous book, Effective Software Test Automation: Developing an Automated Software Testing Tool. Together, they provide programmers, testers, designers, and managers with a complete and cohesive way to create a smoother, swifter development process—and, as a result, software that is as bug-free as possible.

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Excel is the most sophisticated spreadsheet program available, making it easy for you to create a variety of analyses and calculations for personal and professional use. However, this program is much more than just an electronic version of an accountant’s green sheet, and mastering even the most basic functions can be a challenge. Excel Workbook For Dummies is specially designed to give you the hands-on experience you need to start using this great program with confidence and efficiency. This guide is packed with hundreds of exercises that walk you through the ins and outs of Excel at your own pace. You’ll have all the tools you need to: Enter spreadsheet data Format, modify, and print your spreadsheet Copy and correct formulas Create date and time formulas Use math, statistical, lookup, and logical functions Chart spreadsheet data Add graphics to the spreadsheet Manage and secure your data Perform what-if analyses Generate pivot tables Publish spreadsheets as Web pages Add hyperlinks to spreadsheets Take advantage of Macros and Visual Basic Editor Included is a bonus CD-ROM full of useful features, including sample files for all exercises in the book, a variety of important Excel tools, worksheets, and templates for financial planning, and a trial version of Crystal Xcelsius to get you started making progress and becoming an Excel expert! Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

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Spreadsheets have become the de facto standard for communicating business information and the preferred tool for analyzing business data. In this current climate, the accuracy and clarity of spreadsheets are paramount. However, busy managers have little time to sift through heaps of reference books to extrapolate techniques for making polished spreadsheets. Even with finished spreadsheets in hand, managers and business professionals still need a book which holds up a mirror to their real world situations and reflects hidden flaws; and then takes the next step and guides the reader in specific ways to rework these critical documents. Excel Best Practices for Business enables readers to examine their work and ask critical questions. And once asked, this book also answers with dynamic, practical approaches and provides Take-Aways extrapolated from real situations across a managerial spectrum, making this book more mentor than reference. In this book, a critical need is met. Book Highlights: XML in Microsoft Office Excel 2003: Entirely new to Excel 2003 is major support for XML, making Excel truly web capable and Internet ready. This book provides extensive coverage of these new features from a hands-on perspective. It identifies subtleties, gotchas and problems, and shows you practical solutions and workarounds. SPREADSHEET PORTALS: This book introduces the topic of Spreadsheet Portals, which elevates spreadsheet practices for the Internet-ready software to the next level. Aside from explaining the basic concepts and principles of Desktop Client Portals, best practice techniques for building your portal pages and reference implementations are provided. These reference implementations, sample spreadsheets, and online demos are provided on the book's CD. SPREADSHEET MAKEOVERS: What do you do when your manager or boss asks you to take over a complex, spreadsheet-based application and send out reports every two weeks? The person who created the spreadsheet no longer works for the company. Aside from a few emails, there's no documentation. You look at the spreadsheet and you find it has flaws. Never mind about fixing the old reports; the new ones are going to go out with your name on it. This report is not your prime responsibility. You do not have the time or resources to turn this into a whole project, yet you can't afford to leave it the way it is. Excel Best Practices for Business provides a step-by-step approach to these «Mission Impossible» situations and walks you through the steps with fully worked out examples. ASSISTIVE TECHNOLOGIES: For the first time in a mainstream book, the topic of preparing accessible spreadsheets for individuals with disabilities is addressed. Government agencies needing to make electronic information section 508 compliant and corporations choosing not to alienate communities with special needs will find the techniques presented invaluable. You will learn from a hands-on perspective how to organize and design accessible spreadsheets for the visually impaired that will work with Screen Reader software, how to set up Screen Reader software, and how to build graphical components that will work with Screen Readers. These practices are carried to the next level with the introduction of Assistive Portals. This allows you to make spreadsheets accessible and avoid having to alter your original spreadsheets. The Portal Page does all the work. Because it is table driven, there are no formulas or scripts to modify. Think of how this will change the economics of preparing accessible documents. There are many more topics in Excel Best Practices For Business including: practical techniques for visualizing hard-to-present data, incorporating «Smart Data» into your spreadsheets, how to build a Data Overpass, quantification of uncertainty, conversion of mountains of

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SugarCRM is an innovative customer relationship management software solution that enhances your company’s marketing effectiveness, drives sales performance, improves customer satisfaction, and provides executive insight into business performance. SugarCRM For Dummies will show you to take advantage of this free, open source CRM application to boost your sales and please your customers. This guide helps you choose the flavor of Sugar you need, acquire and deploy it, set up accounts and contacts, and organize your day. You’ll first learn how to install SugarCRM, customize user preferences, create databases, and import contacts from other software. Next, you’ll discover how to extend SugarCRM’s capabilities to meet needs unique to your business. You’ll also find out how to: Schedule appointments, link them to records and notes, and organize your sales opportunities Build campaigns, track their success, and grow your contact list with Web-to-lead forms Manage customer issues and forums to exterminate software bugs Send e-newsletters and automate customer e-mail communication with templates Take advantage of a complete recipe book for SugarCRM administrators Improve sales performance with SugarCRM Provide great service to your customers Develop searchable libraries and FAQs Create and share documents SugarCRM For Dummies will get you quickly up to speed on this customer relationship management software so you can enhance your business. Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

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Not feeling too peachy about computerizing your accounting system? Relax! Peachtree For Dummies, 3rd Edition will show you how to set up your company in Peachtree and then use it to pay bills, invoice customers, pay employees, produce financial reports, and more. You’ll quickly discover how Peachtree can save you time, effort, and money so that you no longer have to do your accounting by hand or pay someone else to do it for you. Publishing to coincide with the latest release of Peachtree, this third edition is revised to cover the newest updates and enhancements made to the most recent version of Peachtree. Veteran authors Elaine Marmel and Diane Koers break down the capabilities of Peachtree Premium Accounting, from building an effective chart of accounts, to customizing forms and modifying reports, to setting up default information that will save you time down the line. You’ll also discover how to: Work with purchase orders Sell products and services Generate invoices Track project costs Produce income statements Back up and restore data Balance accounts Manage inventory Handle customer prepayments Pay for purchase orders with a credit card Keep your account information safe Packed with examples of everyday, real-life situations, Peachtree For Dummies, 3rd Edition is the reference you need so that you can put Peachtree to work for you and get the job done quickly and correctly.

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This book is a single reference that’s indispensable for Excel beginners, intermediate users, power users, and would-be power users everywhere Fully updated for the new release, this latest edition provides comprehensive, soup-to-nuts coverage, delivering over 900 pages of Excel tips, tricks, and techniques readers won’t find anywhere else John Walkenbach, aka «Mr. Spreadsheet,» is one of the world’s leading authorities on Excel Thoroughly updated to cover the revamped Excel interface, new file formats, enhanced interactivity with other Office applications, and upgraded collaboration features Includes a valuable CD-ROM with templates and worksheets from the book Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

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This book is a single reference that’s indispensable for Excel beginners, intermediate users, power users, and would-be power users everywhere Fully updated for the new release, this latest edition provides comprehensive, soup-to-nuts coverage, delivering over 900 pages of Excel tips, tricks, and techniques readers won’t find anywhere else John Walkenbach, aka «Mr. Spreadsheet,» is one of the liworld’s leading authorities on Excel Thoroughly updated to cover the revamped Excel interface, new file formats, enhanced interactivity with other Office applications, and upgraded collaboration features Includes a valuable CD-ROM with templates and worksheets from the book Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.