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23. Building a team psychometric profile

       24. Everyone speaks, everyone is heard

       25. Systemic problem-solving model

       26. Who plays the fool?

       27. The ‘so what?’ monitor

       28. Agree your meeting strategy

       29. Identifying the elephant

       30. Perceptual positions from the ‘extra chair’

       31. Building stakeholder support

       Chapter 7 – Tools for building resilience

       32. Press reset

       33. Taking the resilience temperature

       34. Constructive challenge

       35. Coping with difficult news

       36. Fault free conflict management and the ‘Evil Genius’

       37. Hedges and potholes

       38. The pre-mortem: An alternative approach to risk management

       Chapter 8 – Tools for encouraging learning, innovation and improvement

       39. The midpoint review

       40. Knowledge stocktake

       41. Capturing the knowledge

       42. How are we performing? Team key performance indicators

       43. Lifting the barriers to allow creative thinking

       44. Running a successful ‘lessons learned’ session

       45. Purposeful closure

       SECTION FOUR – What next?

       Chapter 9 – Reading list and other resources

       References

       ILLUSTRATIONS

       FIGURES

       Figure 1 – The foundation layers of an effective team

       Figure 2 – Team coaching model

       Figure 2A – Team coaching model: Assess the environment

       Figure 2B – Team coaching model: Set-up

       Figure 2C – Team coaching model: Communicate

       Figure 2D – Team coaching model: Build Resilience

       Figure 2E – Team coaching model: Improvement and learning

       Figure 3 – The spheres of influence

       Figure 4 – Assess the project environment

       Figure 5 – Examples of typical project paradoxes

       Figure 6 – An example of a Force Field Analysis

       Figure 7 – Introvert–extrovert continuum

       Figure 8 – Illustration of good meeting/bad meeting exercise

       Figure 9 – Set up for the motivate or annoy me exercise

       Figure 10 – An example of a collaboration canvas

       Figure 11 – Illustration of behavioural gravity

       Figure 12 – ‘No blame’ protocol

       Figure 13 – Enquiring versus controlling language styles

       Figure 14 – Constructive challenge cycle

       Figure 15 – Kübler-Ross change curve

       Figure 16 – Fault free conflict resolution process

       Figure 17 – Hedges and potholes

       TABLES

       Table 1 – The foundation layers of the team building process

       Table 2 – Real team checklist

       Table 3 – A changing approach to project management

       Table 4 – Complicated or complex

       Table 5 – Alternative approaches to gaining feedback

       Table 6 – Meeting strategy guide

       Table 7 – Examples of Key Performance Indicators found to have an impact on team behaviour

       HOW TO USE THIS BOOK

      This book is a toolkit to help you build better teams. It is therefore designed to be a quick reference guide for team leaders and team coaches to find a tool or technique that will be useful in a particular situation.

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